Wellness Retail Assistant — Expert Customer Care

Holland Barrett; Chatham; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

28 days’ holiday

Holiday purchase scheme

Virtual GP access

Wellbeing testing kit (after 6 months)

Employee Assistance Programme

Pension scheme

Life assurance

Colleague discount

Cycle to Work

Job summary

Holland & Barrett Dockside Outlet in Chatham is seeking a part-time Retail Assistant. You will help customers find the right wellness products, recommend solutions, and keep shelves and displays in excellent condition.

You’ll work with a supportive team, participate in promotions, and use tablets and digital tools to assist customers both in-store and online. Training will build your product knowledge and confidence to advise customers.

Qualifications

• Strong customer-focused approach to helping customers with wellbeing goals.
• Excellent communication and a friendly, approachable style.
• Curiosity about health and wellness and willingness to learn.
• Organised, able to work in a busy retail environment and support a team.
• Comfortable using digital tools and tablets to assist customers.

Responsibilities

• Welcoming customers and helping them find the right products.
• Recommending products and solutions with confidence while delivering great service.
• Keeping shelves stocked and displays presented to a high standard.
• Supporting promotions and maintaining store presentation and standards.
• Working with your team to achieve store goals and a positive shopping experience.
• Using a consultative approach to understand customers' needs and guide online or in-store options.
• Completing our Qualified to Advise training to build product knowledge and provide guidance.

Skills

Friendly customer service

Strong communication

Teamwork

Tech literacy

Tools

Tablets

Job description

Holland & Barrett Dockside Outlet in Chatham is seeking a part-time Retail Assistant. You will help customers find the right wellness products, recommend solutions, and keep shelves and displays in excellent condition.

You’ll work with a supportive team, participate in promotions, and use tablets and digital tools to assist customers both in-store and online. Training will build your product knowledge and confidence to advise customers.