Wellness Experience Concierge

MORROW HEALTH PTE. LTD.; Penarth; On-site; GBP 16,137 - 25,819; Full time

Job summary

MORROW Health is seeking a Customer Service Executive to be the first contact for members and guests. You will manage daily queries, deliver service recovery, and uphold our care-centric brand values across wellness offerings and lifestyle facilities.

You will act as a brand ambassador, guiding members through services, resolving feedback promptly, and creating meaningful experiences that foster loyalty and retention in a startup environment.

Qualifications

• Diploma/Certificate in Hospitality, Business, Customer Service, or related field.
• 1–3 years of experience in customer-facing roles, preferably in hospitality, healthcare, fitness, spa, or wellness environments.
• Strong communication and interpersonal skills, with a natural customer-first mindset.
• Ability to remain calm under pressure and resolve conflicts professionally.
• Tech-savvy with experience using CRM or booking systems.
• Team player who is adaptable and proactive in a startup environment.
• Bonus: Prior experience in wellness-focused settings such as gyms, spas, recovery facilities, or health & lifestyle clubs.

Responsibilities

• Handle customer feedback, complaints, compliments, and inquiries with professionalism and empathy.
• Provide accurate information on all service offerings to members and guests.
• Maintain merchandise inventory and presentation to uphold brand experience.
• Support daily operations of the membership desk, including rostering and scheduling.
• Log and follow up on service issues in line with SOPs for timely resolution.

Skills

Customer service

Communication

CRM systems

Team player

Education

Diploma/Certificate in Hospitality/Business/Customer Service

Tools

CRM software

Job description

MORROW Health is seeking a Customer Service Executive to be the first contact for members and guests. You will manage daily queries, deliver service recovery, and uphold our care-centric brand values across wellness offerings and lifestyle facilities.

You will act as a brand ambassador, guiding members through services, resolving feedback promptly, and creating meaningful experiences that foster loyalty and retention in a startup environment.