Wellbeing Services Outreach and Retention Officer

Eurobioimaging; Exeter; Hybrid; GBP 31,000 - 37,000; Full time

Job summary

University of Exeter is seeking a Wellbeing Services Administrator to join the Wellbeing and Welfare team on a full-time fixed-term basis, covering a secondment until 4 April 2027. The role focuses on high-quality administrative support, website and communications management, and CRM system adoption.

Starting salary is £30,878 on Grade D, with the post based in Exeter and a strong emphasis on customer-focused service delivery.

Responsibilities

• Provide high-quality administrative support for Wellbeing Services.
• Lead on keeping the service website, communications, online forms and promotional material up to date.
• Support staff in using the new CRM system.

Job description

About The Role

INTERNAL APPLICANTS ONLY

Wellbeing Services Administrator

This full-time (1 FTE) post is available immediately on a fixed term basis to cover a secondment until 4th April 2027.

The starting salary will be from £30,878 on Grade D, depending on skill set and experience.

This role is based within the University's Wellbeing and Welfare team. This team comprises of Psychological Therapies, Mental Health and Accessibility and is made up of approximately 120 colleagues including clinically qualified mental health practitioners, Wellbeing Consultants and a team of Professional Services administration staff, alongside the University-wide Welfare team for general student support in residences and in academic Colleges.

Main purpose of the Role:

The primary purpose of this role will be to provide high quality, customer-focused administrative support for Wellbeing Services, and to take the lead on ensuring the service's website, comms, online forms and promotional material is relevant and up to date. Wellbeing Services has recently moved to a new CRM system, so the post-holder will be heavily involved in supporting staff in using this system.

Please ensure you read the Job Description and Person Specification for full details of this role.

Further information

Please contact Jessica Darling, [e-mail]

About The Division

Education and Academic Services

In collaboration with the academic Faculties, the Education and Academic Services (EAS) Directorate provides all of the key administration and education support and enhancing activities that underpin the student experience from Welcome Week to Graduation. Service divisions within EAS include Education and Student Support, Learning Experience and Innovation, Faculty and Cornwall Operations, Sport and Wellbeing.

About Us

Transform Your Career and Help Shape a Greener, Healthier, and Fairer Future

We are committed to understanding different cultures and perspectives, supporting diverse leadership, and striving for social justice. We encourage applications from all groups underrepresented in our community, including racially minoritised individuals and those with disabilities. Our inclusive, merit-based recruitment processes seek to embrace a diverse set of experiences to ensure colleagues feel supported equitably. With over 30,000 students and 7,000 staff from 150 countries, we foster a culture where everyone can thrive.

You can read more about our current accreditations and commitment to Equality, Diversity and Inclusion here, including our commitment to the Armed Forces Covenant.

Why our colleagues love working here

• Flexible working opportunities and leading parental leave initiatives
• Generous annual leave (39-41 days including bank holidays)
• Competitive pension contributions
• A genuine dedication to supporting the health and wellbeing of all colleagues - see initiatives here
• Sustainability and the environment being at the heart of what we do

How we can help

Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship under the Skilled Worker visa route. If you are a migrant worker, you will need to ensure you have a visa which permits the right to work in the UK. Further details can be found on the Home Office website - https://www.gov.uk/browse/visas-immigration/work-visas. If you are an existing Skilled Worker visa holder, we may be able to sponsor and will review the transitional arrangements - https://www.gov.uk/skilled-worker-visa/certificate-of-sponsorship-before-4-april-2024.