Wellbeing Services Outreach and Retention Officer

University of Exeter; Exeter; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Flexible working

Generous annual leave

Competitive pension

Health and wellbeing initiatives

Job summary

University of Exeter is seeking a Wellbeing Services Administrator to provide admin support within Wellbeing Services, headquartered in the Education and Academic Services division. The role focuses on keeping the service’s website, comms, online forms and promotional material current, and supporting staff with the new CRM system.

The position is full-time on a fixed-term basis to cover a secondment until 4 April 2027, with salary from £30,878 depending on skill and experience.

Qualifications

• Strong administrative experience in a customer-focused role.
• Experience with CRM systems.
• Ability to manage websites, online forms and promotional materials.
• Excellent communications and organisational skills.

Responsibilities

• Provide high quality, customer-focused administrative support.
• Lead updates to the service website, communications, online forms and promotional material.
• Support staff in using the new CRM system.
• Coordinate Wellbeing administrative tasks within Education and Academic Services.

Skills

Administrative support

CRM system

Website updates

Communications

Tools

CRM software

Job description

Wellbeing Services Administrator

This full-time (1 FTE) post is available immediately on a fixed term basis to cover a secondment until 4th April 2027.

The starting salary will be from £30,878 on Grade D, depending on skill set and experience.

This role is based within the University's Wellbeing and Welfare team. This team comprises of Psychological Therapies, Mental Health and Accessibility and is made up of approximately 120 colleagues including clinically qualified mental health practitioners, Wellbeing Consultants and a team of Professional Services administration staff, alongside the University-wide Welfare team for general student support in residences and in academic Colleges.

Main Purpose Of The Role

The primary purpose of this role will be to provide high quality, customer-focused administrative support for Wellbeing Services, and to take the lead on ensuring the service’s website, comms, online forms and promotional material is relevant and up to date. Wellbeing Services has recently moved to a new CRM system, so the post-holder will be heavily involved in supporting staff in using this system.

Further information

Please contact Jessica Darling, [e-mail]

About The Division

Education and Academic Services

In collaboration with the academic Faculties, the Education and Academic Services (EAS) Directorate provides all of the key administration and education support and enhancing activities that underpin the student experience from Welcome Week to Graduation. Service divisions within EAS include Education and Student Support, Learning Experience and Innovation, Faculty and Cornwall Operations, Sport and Wellbeing.

About Us

Transform Your Career and Help Shape a Greener, Healthier, and Fairer Future. We are committed to understanding different cultures and perspectives, supporting diverse leadership, and striving for social justice. We encourage applications from all groups underrepresented in our community, including racially minoritised individuals and those with disabilities. Our inclusive, merit-based recruitment processes seek to embrace a diverse set of experiences to ensure colleagues feel supported equitably. With over 30,000 students and 7,000 staff from 150 countries, we foster a culture where everyone can thrive.

You can read more about our current accreditations and commitment to Equality, Diversity and Inclusion here, including our commitment to the Armed Forces Covenant.

Why our colleagues love working here

• Flexible working opportunities and leading parental leave initiatives
• Generous annual leave (39-41 days including bank holidays)
• Competitive pension contributions
• A genuine dedication to supporting the health and wellbeing of all colleagues - see initiatives here
• Sustainability and the environment being at the heart of what we do

How We Can Help

If you're considering applying and need support to do so, please get in touch with us at [e-mail]. You can request reasonable adjustments within your application or by contacting us. You can also choose to be considered under our Disability Confident Scheme and find out here how this is managed during our recruitment and onboarding process.

Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship under the Skilled Worker visa route. If you are a migrant worker, you will need to ensure you have a visa which permits the right to work in the UK. Further details can be found on the Home Office website - https://www.gov.uk/browse/visas-immigration/work-visas. If you are an existing Skilled Worker visa holder, we may be able to sponsor and will review the transitional arrangements - https://www.gov.uk/skilled-worker-visa/certificate-of-sponsorship-before-4-april-2024.