Education Support Assistant

Exeter; Exeter; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Flexible working opportunities

Generous annual leave

Competitive pension contributions

Job summary

The University of Exeter is inviting applications for an Education Support Assistant. This full-time role includes hybrid working after an initial six months, combining campus presence with home working, and starts at £28,029 on Grade C.

You will join the Education Support team on the Streatham campus to assist students and staff with administration and customer service. We are seeking dynamic individuals with a passion for administration and a commitment to excellent service.

Qualifications

• Experience providing administrative support.
• Excellent customer service skills.
• Able to work on campus part-time each week during training and manage workload during peak periods.

Responsibilities

• Provide advice, guidance, and administrative support to students and staff.
• Collaborate within a cross‑Faculty team to support undergraduate and postgraduate programmes.
• Have the flexibility to work across various service areas and Information Point locations within the University.

Skills

Customer service

Administration

Teamwork

Communication

Adaptability

Job description

About The Role

Education Support Assistant

This full-time post is availableimmediately on an permanent basis.

The starting salary will be from £28,029 on Grade C.

This role offers the opportunity for hybrid working - some time on campus and some from home, following the first six months in post, which will be campus-based, whilst training is delivered.

Are you passionate about providing exceptional support to students and contributing to their academic journey? The University of Exeter is seeking dedicated Education Support Assistants to join our dynamic Education Support team. We are looking for fantastic people from a wide variety of backgrounds to join us at a time of change and opportunity at the University. We would love you to join us on this journey!

• Do you enjoy direct contact with people?
• Do you enjoy supporting people with their queries and helping to deliver a brilliant customer experience?
• Do you enjoy providing administrative support?
• Are you fantastic at organising, communicating and making things run smoothly?
• Do you want to work for an excellent employer with some fantastic career and training opportunities?

If so, our Education Support Assistant roles in Education and Academic Services could be for you.

As key members of the Education Support team on the Streatham campus, you'll be part of a Hub team, contributing to the vibrant learning environment at the University of Exeter. These roles offer a unique opportunity to grow as an administration and customer services professional.

What you'll be doing...

• Provide advice, guidance, and administrative support to students and staff.
• Collaborate within a cross-Faculty team to support undergraduate and postgraduate programmes.
• Have the flexibility to work across various service areas and Information Point locations within the University.

About You

We are looking for dynamic and committed individuals with:

• Strong desire to build a career in administration and customer services.
• Experience working independently and as part of a team.
• Excellent customer service skills.
• Adaptability in a culture of change and growth.

These roles form a vital part of our support services, including delivering a face-to-face service for students and staff, as such, role holders will be expected to work from campus for a minimum of two days per week, as well as full-time whilst training is completed.

Please also note that as busy roles with peaks in workload at specific points in the academic cycle, there may be periods in June, September, and October when leave may be restricted.

We can offer you the opportunity to develop your career in administration and customer services.

Please ensure you read the Job Description and Person Specification for full details of this role.

Further information

Please contact [e-mail]

About The Division

Education and Academic Services

In collaboration with the academic Faculties, the Education and Academic Services (EAS) Directorate provides all of the key administration and education support and enhancing activities that underpin the student experience from Welcome Week to Graduation. Service divisions within EAS include Education and Student Support, Learning Experience and Innovation, Faculty and Cornwall Operations, Sport and Wellbeing.

About Us

Transform Your Career and Help Shape a Greener, Healthier, and Fairer Future

We are committed to understanding different cultures and perspectives, supporting diverse leadership, and striving for social justice. We encourage applications from all groups underrepresented in our community, including racially minoritised individuals and those with disabilities. Our inclusive, merit-based recruitment processes seek to embrace a diverse set of experiences to ensure colleagues feel supported equitably. With over 30,000 students and 7,000 staff from 150 countries, we foster a culture where everyone can thrive.

You can read more about our current accreditations and commitment to Equality, Diversity and Inclusion here, including our commitment to the Armed Forces Covenant.

Why our colleagues love working here

• Flexible working opportunities and leading parental leave initiatives
• Generous annual leave (39-41 days including bank holidays)
• Competitive pension contributions
• A genuine dedication to supporting the health and wellbeing of all colleagues - see initiatives here
• Sustainability and the environment being at the heart of what we do

How we can help

If you're considering applying and need support to do so, please get in touch with us at [e-mail]. You can request reasonable adjustments within your application or by contacting us. You can also choose to be considered under our Disability Confident Scheme and find out here how this is managed during our recruitment and onboarding process.

Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship under the Skilled Worker visa route. If you are a migrant worker, you will need to ensure you have a visa which permits the right to work in the UK. Further details can be found on the Home Office website - https://www.gov.uk/browse/visas-immigration/work-visas. If you are an existing Skilled Worker visa holder, we may be able to sponsor and will review the transitional arrangements - https://www.gov.uk/skilled-worker-visa/certificate-of-sponsorship-before-4-april-2024.