Wellbeing Operations Manager

Exeter; Exeter; Hybrid; GBP 51,000 - 54,000; Full time

Benefits offered by this job

Flexible working opportunities

Generous annual leave

Competitive pension contributions

Health and wellbeing initiatives

Job summary

The Wellbeing Services Operations Manager at the University of Exeter will drive strategic and operational management of the Wellbeing Service, focusing on staff support, service delivery standards, and policy priorities. This is a full-time, 2-year fixed-term role with hybrid working arrangements.

The post requires experience in service development and management, strong understanding of student wellbeing, and collaboration with internal teams and external partners to safeguard and enhance

Qualifications

• Experience in service development and management.
• Strong understanding of student wellbeing and support services.
• Ability to work with external partners and internal teams.

Responsibilities

• Drive strategic and operational management of the Wellbeing Service.
• Support out-of-hours colleagues and assist in handling critical incidents.
• Uphold service delivery standards and develop policy priorities.
• Collaborate with colleagues and external agencies to enhance student wellbeing.

Skills

Service development

Staff management

Student support

Mental health awareness

Job description

About The Role

Wellbeing Services Operations Manager

This full-time post is available immediately until on a 2 year fixed-term basis. Applications for secondments will be considered subject to agreement from your current line manager.

The starting salary will be from £51,258 to £54,367 on Grade G, depending on knowledge, skills and experience.

This role offers the opportunity for hybrid working – some time on campus and some from home.

Please note this role is subject to a DBS check. At the University of Exeter, we are committed to the safeguarding and welfare of children, young people, and vulnerable adults. We expect all our staff to share this commitment.

We are seeking to appoint an enthusiastic and dynamic Wellbeing Services Operations Manager. This is an exciting opportunity to assist in both the strategic and operational management of the Wellbeing Service. The post will focus primarily on staff support and management, upholding service delivery standards, overseeing key case management issues and taking forward service strategy and policy priorities. The role involved close working with a broader range of colleagues and partnership working with external agencies. The role holder will be expected to support out-of-hours colleagues and be involved in the management of critical incidents, along with the current Operations Managers and Assistant Director.

About You

We are looking for a skilled and proactive professional with experience in service development and management. You will have a strong understanding of student support, mental health and wellbeing, ideally gained through experience in both support services and health-related settings. You will bring knowledge of best practice in service delivery, partnership working and the management of complex wellbeing concerns. In return, we will provide an exciting, varied and rewarding role within a dynamic and supportive team, committed to providing the best possible experience for our students.

Please ensure you read the Job Description and Person Specification for full details of this role.

Further information

Please contact Kirsty Grant, [e-mail]

About The Division

Education and Academic Services

In collaboration with the academic Faculties, the Education and Academic Services (EAS) Directorate provides all of the key administration and education support and enhancing activities that underpin the student experience from Welcome Week to Graduation. Service divisions within EAS include Education and Student Support, Learning Experience and Innovation, Faculty and Cornwall Operations, Sport and Wellbeing.

About Us

Transform your Career and Help Shape a Greener, Healthier, and Fairer Future

We are committed to understanding different cultures and perspectives, supporting diverse leadership, and striving for social justice. We encourage applications from all groups underrepresented in our community, including racially minoritised individuals and those with disabilities. Our inclusive, merit based recruitment processes seek to embrace a diverse set of experiences to ensure colleagues feel supported equitably. With over 30,000 students and 7,000 staff from 150 countries, we foster a culture where everyone can thrive.

You can read more about our current accreditations and commitment to Equality, Diversity and Inclusion here, including our commitment to the Armed Forces Covenant.

Why our colleagues love working here

• Flexible working opportunities and leading parental leave initiatives
• Generous annual leave (39 - 41 days including bank holidays)
• Competitive pension contributions
• A genuine dedication to supporting the health and wellbeing of all colleagues - see initiatives here
• Sustainability and the environment being at the heart of what we do