Wellbeing Officer

UK Management College Ltd; Newcastle upon Tyne; On-site; GBP 24,000 - 30,000; Full time

Job summary

UK Management College Ltd is seeking a Wellbeing Officer on a 6 month contract at Newcastle Campus to support wellbeing and inclusion by coordinating, maintaining, and monitoring the TLA and Learning Support Plans. The role ensures timely, accurate, and sensitive assistance for students throughout academic and administrative interactions.

The post involves liaising with Student Success Tutors, lecturers, Academic Services, and the Learning and Teaching Office, maintaining records, and

Qualifications

• Experience in student support or counselling administration.
• Strong organisational and data management skills.
• Understanding of confidentiality and safeguarding principles.
• Excellent communication and empathy for sensitive issues.
• Familiarity with higher/further education settings and wellbeing referral processes.

Responsibilities

• Maintain and update the TLA LSP database with accuracy and GDPR compliance.
• Collaborate with Student Success Tutors, lecturers, Academic Services, and Learning and Teaching Office to implement support measures.
• Log and track referrals from wellbeing consultations and external services.
• Coordinate creation, review, and closure of TLA LSPs after wellbeing meetings or assessments.
• Assist analysis of TLA LSP trends to inform wellbeing strategies.
• Maintain records of student support progress and follow up on wellbeing action plans.
• Communicate sensitively with students about available support and the purpose of TLA LSPs.
• Assist with wellbeing awareness events and wellbeing data reports.
• Ensure compliance with duty of care, safeguarding, and equality policies.
• Support development of digital systems for wellbeing documentation and referrals.

Skills

Student support

Data management

Confidentiality

Communication skills

Education sector knowledge

Job description

Wellbeing Officer

• Location: Newcastle Campus
• Position Type: 6 Month Contract, Full Time
• Working Hours: 37.5 hours per week
• Working Pattern: Monday to Friday
• Reports To: Student Wellbeing Lead

Company Description

UK Management College (UKMC) is a growing higher education provider offering a range of business-focused and professional programmes. Our focus is on delivering practical, career-driven education that prepares students for real opportunities in industry. We work with experienced academics, established professionals, and industry partners to ensure our courses remain relevant, supportive, and high-quality.

Purpose of the Role

To support the delivery of the College's wellbeing and inclusion strategy by coordinating, maintaining, and monitoring the Temporary Learning Agreement and Learning Support Plans (TLA, LSPs). The role ensures that students requiring wellbeing or learning support receive timely, accurate, and sensitive assistance, with appropriate communication across academic and administrative teams.

Key Responsibilities

• Maintain and update the TLA LSP database, ensuring accuracy, confidentiality, and compliance with GDPR.
• Liaise with Student Success Tutors, lecturers, Academic Services, and the Learning and Teaching Office to ensure the effective implementation of agreed student support measures.
• Log and track referrals from wellbeing consultations, assessments, and external support services.
• Coordinate the creation, review, and closure of TLA LSPs following wellbeing meetings or reasonable adjustment assessments.
• Support the Wellbeing Head and Wellbeing Lead and Academic Office in analysing TLA LSP trends to inform college-wide wellbeing strategies.
• Maintain records of students' support progress and follow up on wellbeing action plans.
• Communicate sensitively with students about available support and the purpose of TLA LSPs.
• Assist with wellbeing awareness events, mental health first aid initiatives, and wellbeing data reports.
• Ensure compliance with duty of care, safeguarding, and equality policies.
• Support the development of digital and administrative systems for wellbeing documentation and referrals.

Essential Skills and Experience

• Experience in student support, counselling administration, or academic services.
• Strong organisational and data management skills.
• Understanding of confidentiality and safeguarding principles.
• Excellent communication and empathy in dealing with sensitive issues.
• Familiarity with higher/further education settings and wellbeing referral processes