Wellbeing Manager

Cornerstone Healthcare Group; Southampton; On-site; GBP 22,000 - 35,000; Full time

Job summary

An established industry player is seeking a Wellbeing Manager to enhance resident experiences through exceptional hospitality. In this dynamic role, you will oversee all aspects of hospitality operations, including food service and engaging activities, while ensuring compliance with health and safety regulations. This position offers the chance to work with a dedicated team that values compassion and transparency. If you have a background in hospitality and a passion for caring for others, this is the perfect opportunity to make a meaningful impact in a supportive environment.

Benefits

Enhanced pay rates for overtime and bank holidays

Subsidised lunch available daily

Free DBS and parking

Free uniform laundered on site

Monthly overtime raffle

Full range of courses provided

Paid for e-learning and training

Reward and recognition incentives

Refer a friend scheme

Cycle to work scheme

Qualifications

• Proven experience in hospitality, care home, or hotel settings.
• Knowledge of relevant laws, regulations, and policies.

Responsibilities

• Oversee hospitality operations and ensure high-quality service.
• Manage lifestyle budget and maintain compliance with regulations.
• Foster a positive work environment and build strong relationships.

Skills

People Management

Communication Skills

Organizational Skills

Motivational Skills

Time Management

Education

Experience in Hospitality

Valid UK Driver's License

Job description

About The Role

As our Wellbeing Manager, you will use your excellent people management and communication skills to provide our residents with an outstanding experience. Your role will encompass overseeing all aspects of our hospitality operations, from ensuring a healthy living food service and an engaging activities programme to ensuring that housekeeping and maintenance operations are at the highest level.

If you have proven experience in a similar role within a care home, hotel, or hospitality environment and are knowledgeable about the relevant laws, regulations, and policies, like employment and health and safety legislation, come and join our friendly, family-oriented care home.

Key duties and responsibilities

• Create a caring service experience aligned with our family values: compassion, empathy, and transparency.
• Foster a positive work environment emphasising teamwork, improvement, and top-notch service.
• Deliver exceptional experiences for residents, surpassing their needs and expectations.
• Oversee food service operations, collaborating closely with the chef for timely quality meals.
• Develop engaging activities promoting residents' interests, fun, and well-being. Line manage the Activities Team and direct and support their work and planning.
• Maintain a top-notch first impression experience and uphold high engagement in our services.
• Address maintenance issues promptly to keep the facility in good condition.
• Manage the lifestyle budget to meet revenue targets while controlling costs.
• Build strong relationships with residents, families, and staff to enhance community engagement.
• Ensure staff are well-trained and equipped for effective performance.
• Uphold compliance with regulations, health and safety, and employment laws, maintaining thorough records.

Skills and attributes

• Previous experience with a hospitality background-preferably some hotel experience.
• Excellent communication, motivational and people skills.
• Genuine interest in engaging our residents and their families regularly.
• Organisational skills with good time keeping.

The successful applicant must have a valid UK drivers licence and access to own vehicle

This is not a desk job! We are looking for someone with natural warmth and a passion for caring for people and delivering a very personal approach to excellent hospitality.

What will you gain?

You will be satisfied with working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.

What hours will you work?

8 hour shifts across 5 days a week, weekends included.

Benefits package worth up to £5,000

• Enhanced pay rates for overtime and bank holidays.
• Subsidised lunch available daily.
• Free DBS and parking.
• Free uniform laundered for you on site ready for your next shift.
• Monthly overtime raffle – receive a ticket for each overtime shift completed and the winner will receive an additional £200 in their pay packet.
• Full range of courses provided by the company, including NAPPI training.
• Paid for e-learning and training.
• Reward and recognition through vouchers and cash incentives for Christmas and long service.
• Refer a friend scheme – up to £1,000 (depending on role).
• Paid for company events.
• Cycle to work scheme.
• Online, activity days and in-store employee discounts.
• Healthcare cash plan worth up to £700* which includes dental and optical benefits alongside other.
• Access to holiday entitlement and company pension scheme.
• Access to Blue Light card - over 13,000 discounts.

*subject to terms and conditions

About Us

Cornerstone Healthcare provide specialist care for vulnerable people who present with challenging behaviours associated with complex neurodegenerative and mental health needs.

Residents who live in our homes primarily have a neurological degenerative condition such as Dementia with an underlying mental health condition which makes them inappropriate candidates for dementia care homes or residential care homes for the elderly.

We currently have 3 services based in Waterlooville, Curdridge, & Mytchett with 2 new services set to open in Bristol and Birmingham in 2025.