Wellbeing Counsellor

Archer Resourcing; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the criminal justice sector is seeking a Wellbeing Counsellor to provide immediate emotional support through a 24/7 helpline. In this role, you'll perform clinical assessments, manage client interactions, and ensure high-quality service while meeting individual and team goals.

Benefits

£250 referral bonus

Qualifications

• Minimum diploma level 4 in Counselling & minimum of 150 counselling hours.
• Registered member of the BACP or equivalent.
• Enhanced DBS, dated within the last 12 months.

Responsibilities

• Provide efficient telephone counselling service to callers.
• Complete clinical assessments and risk assessments.
• Manage personal inbox and respond to client queries.

Skills

Communication

Customer Service

Multitasking

Education

Diploma level 4 in Counselling

Job description

Social network you want to login/join with:

As a Wellbeing Counsellor, you will provide immediate emotional support and guidance to callers on a 24/7 helpline, completing clinical assessments and signposting appropriately. As part of your role, you will complete risk assessments and work in line with the BACP code of ethics ensuring the highest level of service and support is provided to callers. This role may also include allocated time for structured video counselling.

Responsibilities include, but are not limited to:

• To provide an efficient and effective telephone counselling service to all callers.
• To answer all calls within 8 seconds and clinically assess service users to determine the most appropriate type of support required.
• To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk.
• To take accurate information and record on the Health Assured database.
• To act as online CBT mentor.
• Work to and exceed individual and team goals as per the quality framework.
• Effectively manage personal inbox and ensure zero inbox policy, responding to all client emails and queries within agreed service level agreement.
• Aim to complete any outbound calls within agreed service level agreements.
• Demonstrate the ability to always provide excellent customer service.

Requirements:

• Minimum diploma level 4 in Counselling & minimum of 150 counselling hours.
• To be a registered member of the BACP or equivalent.
• High level of computer literacy including telephony and CRM systems.
• Great communication and customer service skills.
• Relevant experience of working with safeguarding concerns and suicidal ideation.
• Be able to work towards deadlines and demonstrate the ability to multitask.
• Enhanced DBS, dated within the last 12 months. On the update service? You could be fast tracked through our recruitment process today .
• Willingness to complete an enhanced DBS if you do not currently hold one.

Working with Archer Resourcing Ltd:

We have been helping professionals find exciting new roles for a number of years, so we know exactly where to look when it comes to sourcing the best opportunities.

We operate across the UK, and, with amazing relationships with the biggest employers in UK criminal justice giving you the best chance of landing your next role.

We have a reputation for recruiting efficiently, however, we can only respond to candidates who meet the exact requirements of the position. If you have any queries about a role or application, then please call Archer direct on the provided contact details.

Due the high demand of CV's received we are unable to respond to all applications. However, we may hold your CV on file and contact you for future suitable roles. We also offer a £250 referral bonus should you know of anyone who may be interested.