Telephone Counsellor

Archer Resourcing; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading mental health organisation is seeking a passionate Counsellor to deliver emotional support via a 24/7 helpline. This role offers career progression opportunities while allowing you to make a significant difference in the lives of individuals in need. Applicants should have a Diploma in Counselling and at least 12 months of post-qualification experience.

Qualifications

• Minimum 150 counselling hours completed.
• 12 months’ post-qualification experience required.
• Enhanced DBS required or willingness to obtain.

Responsibilities

• Deliver immediate emotional support via telephone-based counselling.
• Conduct clinical and risk assessments.
• Engage in structured video counselling sessions.

Skills

Communication

Multi-tasking

Emotional Support

Education

Diploma in Counselling (Level 4)

Tools

CRM Systems

Job description

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We are offering a unique opportunity for a passionate Counsellor to join a forward-thinking, service-led organisation known for its commitment to mental health and employee wellbeing. This role is ideal for someone eager to make a difference, providing crucial emotional support via a 24/7 helpline, with opportunities for career progression and personal growth in a dynamic environment.

Responsibilities include, but are not limited to:

• Delivering immediate emotional support and guidance through telephone-based counselling services.
• Conducting clinical assessments, risk assessments, and providing appropriate signposting.
• Working in line with BACP ethics, ensuring excellent service delivery.
• Engaging in structured video counselling sessions, with time counted towards BACP accreditation.
• Maintaining accurate records and ensuring all case management is handled efficiently.
• Providing CBT mentoring and applying solution-focused techniques to help callers reach positive outcomes.
• Participating in ongoing training, working with complex issues such as trauma and safeguarding.

Requirements:

• Minimum of a Diploma in Counselling (Level 4) with at least 150 counselling hours.
• 12 months’ post-qualification experience and a registered member of BACP (or equivalent).
• High level of computer literacy and familiarity with CRM systems.
• Experience dealing with safeguarding concerns and suicidal ideation.
• Strong communication skills and the ability to multi-task in a fast-paced setting.
• Enhanced DBS dated within the last 12 months. On the update service? You could be fast tracked through our recruitment process today.
• Willingness to complete an enhanced DBS if you do not currently hold one.

Working with Archer Resourcing

We have been helping professionals find exciting new roles for a number of years, so we know exactly where to look when it comes to sourcing the best opportunities.

We operate across the UK, and, with amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

Due the high demand of CV's received we are unable to respond to all applications. However, we may hold your CV on file and contact you for future suitable roles.

We also offer a £250 referral bonus should you know of anyone who may be interested.