Wellbeing Coordinator

Second Step; Weston-super-Mare; On-site; GBP 21,000 - 28,000; Full time

Job summary

Second Step is a leading mental health charity in the Southwest offering housing, support and hope to people with mental health and support needs. We welcome a proactive administrator to join our small, friendly team at North Somerset.

You will be the first point of contact for learners and professionals, helping to create a positive and inclusive experience across online and in-person sessions. You will coordinate courses, workshops and activities, manage referrals, signposting and maintain

Qualifications

• Experience of carrying out office administration and providing administrative support.

Responsibilities

• Assist with day-to-day running of the service as first point of contact.
• Develop, organise and deliver courses, workshops and activities across North Somerset.
• Coordinate and update key systems for bookings, enrolment and timetable.
• Build strong relationships with service users and staff and facilitate referrals and signposting.

Skills

Admin experience

Organisational skills

IT literacy

Communication

Teamwork

Tools

Microsoft Office

Job description

North Somerset Wellbeing Service provides free psycho-educational workshops, courses and group activities which are available to adults living in North Somerset. These are run online and in person at community venues across the county. The sessions are designed to explore, improve, and maintain mental health and wellbeing. In addition, brief 1:1 support can be offered to those requiring signposting to other appropriate services.

Main duties of the job

As the first point of contact for learners and professionals, you will be at the heart of our college, helping to create a positive and inclusive experience. No two days are the same, so youll need to be adaptable, proactive and confident managing multiple priorities. An understanding of mental health and wellbeing, along with a compassionate and empathetic approach, is key to this role.Our small, friendly team works closely together, supporting one another to achieve the shared goals of the college. You will have strong administrative and organisation skills, experience of office management, a good working knowledge of IT systems and Microsoft Office applications.

About us

Second Step is a leading mental health charity in the Southwest offering housing, support and hope to people with mental health and support needs. Our vision is that we believe in a world where everyone affected by mental health problems can create a positive future. We promote mental health and wellbeing by supporting people and communities to build brighter futures.

Job responsibilities

Assist with the day-to-day running of the service, acting as a first point of contact, responding to requests and referrals, assisting individuals with the referral process and signposting as appropriate to other staff within the serviceWork with service-users and other centre staff, to develop, organise and deliver courses, workshops and activities that are facilitated across North SomersetCoordinate and update key systems for the service including the service diary and timetable, bookings systems for enrolment in workshops, courses, events and other activitiesPromote and facilitate service user involvement within the organization and the community in line with Second Step objectivesBuild and sustain relationships with service users to enable them to access and participate in the service, and contribute to its further development, dealing with sensitive and contentious issues in a professional and friendly manner

Experience

• Experience of carrying out office administration and providing
• administrative and support services at meetings and events
• Experience of producing a variety of high quality documents and presentations
• Experience of creating and maintaining computerised record systems
• Ability to engage with others and build effective relationships
• Experience of minute taking at meetings
• Experience of working with people with diverse support needs e.g. in relation to mental health
• Experience of working with people with a wide range backgrounds/experience
• Experience of assessing, risk assessing and support planning with individuals.
• Experience of working in the voluntary sector
• Experience of mental health issues and/or services, either as a user, carer or supporter.
• Experience of working in the adult education sector
• Experience of delivering training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.