Welfare Rights & Debt Adviser

Alder Forest; Worsley; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Face-to-face training

Flexible working

Generous annual leave

Birthday leave

Wellbeing leave

Job summary

Mind in Salford is a charity delivering welfare rights and debt advice to people experiencing financial difficulty and mental health needs in Salford. The Welfare Rights & Debt Adviser will manage a caseload, provide accurate advice, and contribute to service development.

The role requires at least one year of relevant experience, a person-centred approach and strong organisational skills. Benefits include flexible working and extensive training opportunities.

Qualifications

• At least one year's experience delivering welfare rights and debt advice.
• Ability to understand the wishes and needs of people using mental health services.
• Strong record-keeping and organisational skills; ability to prioritise caseload.

Responsibilities

• Provide welfare rights advice, debt advice, grants and budgeting support.
• Manage a caseload on a one-to-one basis.
• Maintain accurate case records and comply with standards.
• Collaborate with partners to provide joined-up support.
• Contribute to service planning and improvement.

Skills

Welfare rights advice

Debt advice

Caseload management

Budgeting support

Client advocacy

Job description

Welfare Rights & Debt Adviser

Job Title: Welfare Rights & Debt Adviser

Contract Length: One-year fixed term commencing November 2026

Hours: 37.5 hours per week

Line Manager: Advice Service Manager

Location(s): Salford

Salary: £26,400 per annum

About Us

Mind in Salford is an independent, user focused charity providing vital services to make a positive difference to the wellbeing and mental health of local people. We represent the voice of Salford in campaigning to dispel stigma and influence political, social and cultural change around mental health. This role offers the opportunity to make a direct and practical difference to people in Salford who are experiencing financial difficulty, welfare rights challenges and mental health needs.

The Welfare Rights & Debt Adviser will:

• Deliver high-quality welfare rights advice, debt advice, budgeting support, grant applications and financial capability support to people experiencing mental health difficulties.
• Manage a caseload of clients on a one-to-one basis, ensuring advice is accurate, holistic, person-centred and responsive to individual needs.
• Contribute insight from frontline advice work to service development, partnership working and Minds wider campaigning activity.

Main Duties & Responsibilities

• Client advice and casework: provide welfare rights advice, debt advice, grant applications, information and support through appointments, telephone support, drop-ins and community-based settings.
• Quality and compliance: maintain accurate case records, work within agreed case-working standards, meet monitoring requirements and keep knowledge of welfare rights policy, systems and legislation up to date.
• Partnership and team working: work collaboratively with colleagues and external professionals to provide joined-up support for clients across different service settings.
• Service development: contribute to service planning, improvement activity and wider organisational learning based on client needs and service evidence.

The successful candidate will have:

At least one year's experience delivering both welfare rights advice and debt advice in a relevant setting. Ability to understand the wishes and needs of people using mental health services and advocate appropriately. Effective engagement with vulnerable adults and positive working relationships with professionals across disciplines. Good negotiation, problem-solving and organisational skills. Ability to prioritise and manage a caseload while meeting standards, targets, and goals. Accurate record-keeping on a client management database. A commitment to equal opportunities, diversity, service user empowerment, and reliable team working.

Benefits of working for Mind in Salford:

• Face-to-face training to strengthen your knowledge of mental health, alongside access to a learning platform with courses across various subject areas.
• Flexible working, agreed in line with service needs.
• Generous annual leave entitlement, including three days leave over Christmas.
• An additional day of annual leave for your birthday.
• Three hours of wellbeing leave each month.

Application Details

Application deadline: 5PM on Friday 2nd October 2026

Interviews will be held on Thursday 15th October 2026.

We are committed to achieving equal opportunities in employment and the service we provide, and welcome applications from people with lived experience of mental health issues. We encourage applications from everyone, irrespective of age, disability, gender reassignment, race, religion or belief, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We work with children and adults who may be at risk of abuse and therefore everyone is subject to a DBS check (level of check is dependent on the role) and receipt of two satisfactory references. No agencies please.