Welfare Navigator – Frontline Support for RAF Family

Raf Benevolent Fund; Greater London; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

The RAF Benevolent Fund in London is seeking a Welfare Navigator on a full-time, 12-month FTC, with a salary of around £32,000 and excellent benefits. The role requires handling welfare inquiries via helpline, email, and web chat to assist RAF Family members at our London HQ.

The successful candidate will advise on financial assistance, housing and essential living costs, and use CRM IT systems to manage cases. On-site work for at least three days per week is expected.

Qualifications

• Background in welfare delivery and frontline support.
• Analytical minded with strong organizational skills.
• Effective communicator with experience handling sensitive cases.

Responsibilities

• Provide frontline welfare support via helpline, email and web chat.
• Advise RAF Family members on available financial assistance and support services.
• Guide beneficiaries on accessing resources and completing necessary steps.
• Maintain CRM records and ensure accurate case documentation.
• Collaborate with team to deliver person-centred support.

Skills

Welfare delivery

Analytical thinking

Communication skills

Administrative experience

Tools

CRM systems

Job description

The RAF Benevolent Fund in London is seeking a Welfare Navigator on a full-time, 12-month FTC, with a salary of around £32,000 and excellent benefits. The role requires handling welfare inquiries via helpline, email, and web chat to assist RAF Family members at our London HQ.

The successful candidate will advise on financial assistance, housing and essential living costs, and use CRM IT systems to manage cases. On-site work for at least three days per week is expected.