Welfare Navigator

Raf Benevolent Fund; Greater London; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

The RAF Benevolent Fund in London is seeking a Welfare Navigator on a full-time, 12-month FTC, with a salary of around £32,000 and excellent benefits. The role requires handling welfare inquiries via helpline, email, and web chat to assist RAF Family members at our London HQ.

The successful candidate will advise on financial assistance, housing and essential living costs, and use CRM IT systems to manage cases. On-site work for at least three days per week is expected.

Qualifications

• Background in welfare delivery and frontline support.
• Analytical minded with strong organizational skills.
• Effective communicator with experience handling sensitive cases.

Responsibilities

• Provide frontline welfare support via helpline, email and web chat.
• Advise RAF Family members on available financial assistance and support services.
• Guide beneficiaries on accessing resources and completing necessary steps.
• Maintain CRM records and ensure accurate case documentation.
• Collaborate with team to deliver person-centred support.

Skills

Welfare delivery

Analytical thinking

Communication skills

Administrative experience

Tools

CRM systems

Job description

Welfare Navigator

Full Time | 12 Month FTC | Circa £32,000 + Excellent Benefits

Location: London

Make a Difference Every Day

For more than 100 years, the RAF Benevolent Fund has been supporting the RAF Family. We are a key partner in the Royal Air Force’s mission to look after its people during and after service, ensuring that this service is valued, recognised, and people are supported even when uniforms are eventually shed. We are a national charity with international reach, delivering emotional, financial and practical support wherever and whenever it is needed. Each year, our vital services and support continued to help those serving, families, veterans, and the bereaved, in 30 other countries and in 2024 more than 64,000 people benefitted from the charity’s work.

As an organisation, we encourage learning and development and there will be ample opportunity to learn more about the Royal Air Force, the broad impact of the Fund’s work as well as developing your own skillset.

Do you want to play a part in what we do?

People are at the heart of everything we do. Together, we:

• Provide personalised support to members of the RAF Family – listening carefully, offering guidance, and tailoring our services to individual circumstances so no one is left behind.
• Improve quality of life for serving and former RAF personnel and their families through life-changing financial assistance, housing support, and help with essential living costs.
• Increase independence by enabling members of the RAF Family to live life on their own terms, whether through mobility equipment or housing adaptations.
• Enhance wellbeing for those who serve and have served, and their families, through mental health and emotional support, youth programmes, and restorative respite and holiday breaks.

About the Role

We are looking for a compassionate and adaptable individual with a background in welfare delivery. The ideal candidate will be highly organised, analytically minded, and an effective communicator.As a Welfare Navigator, you will be on the front line of the organisation, providing essential support to beneficiaries through our helpline, email, and web chat services. You will advise members of the RAF family on the financial assistance and support services available through the RAF Benevolent Fund, guiding them on how to access these resources when needed.

The successful candidate will be proactive, with experience of working with people in a supportive capacity. They must be able to engage sensitively and professionally with individuals of all ages and backgrounds. A solid level of administrative experience is essential, ideally gained within a welfare or support-focused environment, along with confidence in using CRM IT systems.

The role will be office based at our London HQ, with a minimum of three days working in the office per week.

Additional Information

• Must have the right to work in the UK.
• Basic DBS check

Closing Date: Tuesday 27th October 2026, 5:00pm

A copy of the Fund’s Candidate Privacy Notice can be found on our As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our .

The RAF Benevolent Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be protected from harm. The successful candidate for this role will need to be Basic DBS checked and prove they have the right to work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).