Welfare Consultant

University of Exeter; Exeter; Hybrid; GBP 40,000 - 49,000; Full time

Benefits offered by this job

Flexible working

Generous annual leave

Pension contributions

Health and wellbeing initiatives

Job summary

University of Exeter is recruiting a Welfare Consultant to join the Welfare service for students. This campus-based role involves acting as the first point of contact for students in personal difficulty during the evening shift, coordinating responses and signposting to specialist support.

You will work within Wellbeing Services, liaising with staff across residences, academic colleges and external agencies, to ensure safe and supportive outcomes for students.

Qualifications

• Experience in student welfare or pastoral support is desirable.
• Strong interpersonal and communication skills.
• Empathy, resilience and a solution-focused approach.

Responsibilities

• Provide first response for students experiencing personal problems during the evening shift.
• Coordinate a timely, tailored welfare response and signpost to specialist support.
• Liaise with university staff, residences, security and external agencies as needed.
• Contribute to development and implementation of Welfare service policies.

Job description

Careers Site Advertising End Date

12 Nov 2026

Internal Advertising End Date

Not Specified

All Locations

Exeter (Hybrid)

All Departments

Not Specified

Type of Contract

Permanent

Advertising Salary

From £44352 on Grade F

About The Role

This full time post ( 36.5 hours) is available immediately on a permanent basis.

The starting salary will be from £44,352 per annum pro rata on Grade F depending on knowledge, skills and experience.

This is a campus based role.

Please note this role is subject to a DBS check. At the University of Exeter, we are committed to the safeguarding and welfare of children, young people, and vulnerable adults. We expect all our staff to share this commitment.

The Role

We are seeking to appoint a professional Welfare Consultant as part of the University’s Welfare service for students.

This post plays a key part in the University's offering of pastoral and welfare support for students. You will act as the first point of contact on this evening shift, providing first response for students experiencing personal problems and difficulties, and will coordinate a response and provide support which is tailored to individual students' needs, signposting and referring to specialist support. This will include responding to mental health crises, liaising with other University staff and external agencies as appropriate.

You will sit within Wellbeing Services and report to the Welfare Pathway Lead, but your work will involve extensive networking and liaison with individuals in student residences, security services, academic colleges and across a range of other services. In addition to working directly with students, you will offer advice and support to other members of staff, and will also have the opportunity to contribute to the development of policies and procedures.

We are seeking candidates who are able to combine skills with exceptional interpersonal skills, a resilient attitude, and a practical, solution-focused approach. In return we will provide an exciting, varied and rewarding role within a dynamic and supportive team, committed to providing the best possible experience for our students.

Please ensure you read the Job Description and Person Specification for full details of this role.

Further information

Please contact Anne Rogers, [e-mail].

About The Division

In collaboration with the academic Faculties, the Education and Academic Services (EAS) Directorate provides all of the key administration and education support and enhancing activities that underpin the student experience from Welcome Week to Graduation. Service divisions within EAS include Education and Student Support, Learning Experience and Innovation, Faculty and Cornwall Operations, Sport and Wellbeing.

About Us

Transform your Career and Help Shape a Greener, Healthier, and Fairer Future

We are committed to understanding different cultures and perspectives, supporting diverse leadership, and striving for social justice. We encourage applications from all groups underrepresented in our community, including racially minoritised individuals and those with disabilities. Our inclusive, merit based recruitment processes seek to embrace a diverse set of experiences to ensure colleagues feel supported equitably. With over 30,000 students and 7,000 staff from 150 countries, we foster a culture where everyone can thrive.

You can read more about our current accreditations and commitment to Equality, Diversity and Inclusion here, including our commitment to the Armed Forces Covenant.

Why our colleagues love working here

• Flexible working opportunities and leading parental leave initiatives
• Generous annual leave (39 - 41 days including bank holidays)
• Competitive pension contributions
• A genuine dedication to supporting the health and wellbeing of all colleagues - see initiatives here
• Sustainability and the environment being at the heart of what we do

How We Can Help

If you're considering applying and need support to do so, please get in touch with us at [e-mail]. You can request reasonable adjustments within your application or by contacting us. You can also choose to be considered under our Disability Confident Scheme and find out here how this is managed during our recruitment and onboarding process.