Welfare Case Officer – Remote (South & West Yorkshire)

British Legion; England; Hybrid; GBP 33,000 - 37,000; Full time

Benefits offered by this job

Flexible working options

Enhanced DBS provided

Annual leave and pension benefits

Job summary

Royal British Legion is seeking a dedicated Case Officer to join the Yorkshire casework team. You will provide direct support, advice, and guidance to beneficiaries across South & West Yorkshire on health, social care, benefits, housing, and more. A valid UK driving licence and Enhanced DBS are required.

The role is primarily homebased with regular travel in the region. You will assess needs, coordinate with regional specialists, and help beneficiaries access a range of welfare services.

Qualifications

• Experience delivering welfare advice and casework to diverse beneficiaries.
• Ability to assess needs and coordinate with partners for integrated support.
• Strong communication and documentation skills.

Responsibilities

• Manage casework support for beneficiaries in South & West Yorkshire.
• Assess needs and coordinate with regional specialists and partners.
• Advise beneficiaries on available support and assist access.
• Collaborate with local welfare providers to facilitate referrals.
• Build relationships with Legion services to support the area.

Skills

Case management

Beneficiary support

Travel readiness

Education

Welfare / casework experience

Job description

Royal British Legion is seeking a dedicated Case Officer to join the Yorkshire casework team. You will provide direct support, advice, and guidance to beneficiaries across South & West Yorkshire on health, social care, benefits, housing, and more. A valid UK driving licence and Enhanced DBS are required.

The role is primarily homebased with regular travel in the region. You will assess needs, coordinate with regional specialists, and help beneficiaries access a range of welfare services.