Welfare & Benefits Navigator

Cobseo; City of Westminster; On-site; GBP 29,000 - 35,000; Full time

Job summary

The RAF Benevolent Fund is seeking a Welfare Navigator to support beneficiaries through our helpline, email and web chat, advising RAF family members on financial assistance and available support services.

The role is based at our London HQ with a minimum of three days in the office per week, requiring strong administrative experience, sensitivity, and comfort using CRM IT systems to assist a diverse client base.

Qualifications

• Solid administrative experience is essential.
• Experience in welfare or support-focused environments.
• Ability to engage sensitively with people from diverse backgrounds.

Responsibilities

• Provide frontline welfare support to RAF Family members via helpline, email, and web chat.
• Advise on financial assistance and support services available through the RAF Benevolent Fund.
• Guide beneficiaries on how to access resources and navigate processes.

Skills

Compassionate

Organised

Analytical mindset

Effective communication

CRM IT systems

Tools

CRM systems

Job description

The RAF Benevolent Fund is seeking a Welfare Navigator to support beneficiaries through our helpline, email and web chat, advising RAF family members on financial assistance and available support services.

The role is based at our London HQ with a minimum of three days in the office per week, requiring strong administrative experience, sensitivity, and comfort using CRM IT systems to assist a diverse client base.