RAF Benevolent Fund - Welfare Navigator

Cobseo; City of Westminster; On-site; GBP 29,000 - 35,000; Full time

Job summary

The RAF Benevolent Fund is seeking a Welfare Navigator to support beneficiaries through our helpline, email and web chat, advising RAF family members on financial assistance and available support services.

The role is based at our London HQ with a minimum of three days in the office per week, requiring strong administrative experience, sensitivity, and comfort using CRM IT systems to assist a diverse client base.

Qualifications

• Solid administrative experience is essential.
• Experience in welfare or support-focused environments.
• Ability to engage sensitively with people from diverse backgrounds.

Responsibilities

• Provide frontline welfare support to RAF Family members via helpline, email, and web chat.
• Advise on financial assistance and support services available through the RAF Benevolent Fund.
• Guide beneficiaries on how to access resources and navigate processes.

Skills

Compassionate

Organised

Analytical mindset

Effective communication

CRM IT systems

Tools

CRM systems

Job description

We are looking for a compassionate and adaptable individual with a background in welfare delivery. The ideal candidate will be highly organised, analytically minded, and an effective communicator. As a Welfare Navigator, you will be on the front line of the organisation, providing essential support to beneficiaries through our helpline, email, and web chat services. You will advise members of the RAF family on the financial assistance and support services available through the RAF Benevolent Fund, guiding them on how to access these resources when needed.
The successful candidate will be proactive, with experience of working with people in a supportive capacity. They must be able to engage sensitively and professionally with individuals of all ages and backgrounds. A solid level of administrative experience is essential, ideally gained within a welfare or support-focused environment, along with confidence in using CRM IT systems. The role will be office based at our London HQ, with a minimum of three days working in the office per week. Additional Information

• Must have the right to work in the UK.
• Basic DBS check
  For more than 100 years, the RAF Benevolent Fund has been supporting the RAF Family. We are a key partner in the Royal Air Force's mission to look after its people during and after service, ensuring that this service is valued, recognised, and people are supported even when uniforms are eventually shed. We are a national charity with international reach, delivering emotional, financial and practical support wherever and whenever it is needed. Each year, our vital services and support continued to help those serving, families, veterans, and the bereaved, in 30 other countries and in 2024 more than 64,000 people benefitted from the charity's work.

As an organisation, we encourage learning and development and there will be ample opportunity to learn more about the Royal Air Force, the broad impact of the Fund's work as well as developing your own skillset. Do you want to play a part in what we do? People are at the heart of everything we do. Together, we:

• Provide personalised support to members of the RAF Family - listening carefully, offering guidance, and tailoring our services to individual circumstances so no one is left behind.
• Improve quality of life for serving and former RAF personnel and their families through life-changing financial assistance, housing support, and help with essential living costs.
• Increase independence by enabling members of the RAF Family to live life on their own terms, whether through mobility equipment or housing adaptations.
• Enhance wellbeing for those who serve and have served, and their families, through mental health and emotional support, youth programmes, and restorative respite and holiday breaks.
  Full Time | 12 Month FTC | Circa £32,000 + Excellent Benefits