Welfare Benefits Advisor

Halton; Widnes; Híbrido; GBP 33.000 - 36.000; Tempo integral

Benefícios oferecidos por esta vaga

Annual leave 34+ days

LGPS pension with employer contrib.

Life cover 3x salary

Free car parking

Flexible working

Employee benefits platform

Resumo da vaga

Halton Borough Council is seeking a Welfare Benefits Advisor to join the Welfare Rights team in the Benefits directorate. You will help residents claim entitlements and provide practical help, with flexible delivery across the One Stop Shop and home visits.

Based at the DCBL Stadium in Widnes, the role offers hybrid working and an Essential Car User Allowance. Candidates should have GCSEs including English and Maths, strong communication, numeracy, and teamwork skills.

Qualificações

• Good written and communication skills
• High level of numerical skills
• Ability to work as part of a team, often under pressure at peak periods

Responsabilidades

• Provide advice and practical assistance to customers to claim their entitlements
• Assist residents to access services via council One Stop Shop or home visits
• May involve hybrid working from DCBL Stadium Widnes and flex at Halton Borough Council sites (Essential Car User Allowance)

Conhecimentos

Written communication

Communication skills

Numerical skills

Teamwork

Formação

GCSEs including English & Maths

Descrição da vaga

# Welfare Benefits Advisor## Job Introduction**Our Story:**Halton is a vibrant local authority with a rich history and heritage, featuring three iconic bridges that connect communities across the River Mersey. Located in Cheshire, Halton boasts excellent transport links between Liverpool and Manchester, as well as close proximity to both Liverpool John Lennon and Manchester Airports.Our progressive community strategy aims to bring about meaningful, long-term improvements that enhance lives. It’s an exciting time to join us as we develop new policies and transform the way people access services.**We are immensely proud that when asked what’s great about working for Halton, the most popular response from our workforce has been ‘*our colleagues’*.** Hours: 37 per week**Our team**The Welfare Rights Adviser post is based within the Welfare Rights team. This is within Halton`s Chief Executives Directorate and is part of the Benefits family that assists in maximising the income and resources available to residents of the borough. You will help provide advice and practical assistance to customers to claim their entitlements.Staff will be based at the DCBL Stadium in Widnes and may have the opportunity to hybrid work. Service delivery can be both through the council`s One Stop Shop and by home visiting. The team can utilise flexible working and this post carries an Essential Car User Allowance.**Your Contribution**Ideally, you will have 5 GCSE`s at grade C or above (including English and Maths) or equivalent qualificationsGood written and communication skillsAbility to write letters, complete forms with a good standard of grammar and spellingHigh level of numerical skillsAbility to work as part of a team often working under pressure at peak periodsExperience of working with national welfare benefit entitlements**Our Offer:**Aside from working with a great team, our employees have access to a fantastic range of benefits, including:* A generous annual holiday allowance starting at 34 days per year (including bank holidays), increasing with long service* Membership of our defined benefit, salary-linked Local Government Pension Scheme (LGPS) with generous employer contributions* 3 x Salary Life Cover via Local Government Pension Scheme* Investment in your personal development* Free Car Parking at HBC sites* Flexible working arrangements* Extensive employee benefits platform including discounted shopping, car leasing, gym memberships, wellbeing hub and Employee Assistance Programme.**Next Steps:**At Halton Borough Council, we want all of our candidates to feel well-informed so if you would like to have an informal chat about this role, please contactInterviews are expected to take place on TBCAt Halton Borough Council we want to ensure that our communities are represented across our workforce and a vital part of this is to encourage diversity in all respects. We are committed to making our recruitment practices barrier-free and tailored to best suit the needs and strength of the individual. This includes making adjustments for people with a disability, neurodiversity or with long-term health conditions. If you require accommodations, please reach out during the recruitment process so that we can make this the best possible experience for you – [e-mail]**Please refer to the attached Job Profile for further information about the role and our values**.We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications. If you’re interested, please complete your application as early as possible.We look forward to receiving your application!### Attached documents* HBC VALUES FRAMEWORK.pdf* Completing Your Application Form Guidance.pdf* Job ProfileApply+− OpenStreetMap contributors### Welfare Benefits Advisor* **Salary** £33,119 - £35,570* **Frequency** Annual* **Job Reference** haltoncouncil/TP/768/736* **Contract Type** Permanent* **Working Hours** 37* **Closing Date** 22 November, 2026* **Job Category** Administration* **Department** Financial Services* **Location** Halton Borough Council, United Kingdom* **DBS Check** Basic* **Posted on** 3 November, 2026