Retail Team Member

National Trust for Places of Historic Interest or Natural Beauty; Cambridge; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Pension up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Job summary

The National Trust shop at Anglesey Abbey in Cambridge is hiring a Retail Team Member to welcome visitors, answer questions and help them get the most from their day. The position is a fixed-term contract until 30 April 2027, on a zero-hour basis with weekend shifts and no evening or split shifts.

You will help with deliveries and displays, maintain shop presentation, and communicate how purchases fund the Trust’s work. Online assessment required instead of a CV.)

Qualifications

• Customer-focused with strong service orientation.
• Team player with ability to work on own initiative.
• Willing to work weekends and Bank Holidays.

Responsibilities

• Assist visitors and answer questions in the shop.
• Help with deliveries, displays and keep the shop floor neat and organised.
• Explain how purchases support The National Trust.

Skills

Customer service

Teamwork

Attention to detail

Organisation

Flexibility

Job description

We’re looking for a Retail Team Member to welcome visitors to the National Trust shop at Anglesey Abbey, to answer their questions and help them make the most of their day.

Salary: £12.75 per hour

Contract/duration: Fixed term contract until 30th April 2027

Interview dates: 24th September 2026

Hours/working pattern: This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

As a member of the retail team, you’ll be offering visitors help and advice with their shopping. You’ll have high standards of presentation in the shop while providing excellent service to all customers.

You’ll also be able to talk to them about how everything they buy helps to fund the work of the National Trust. Other duties may include arranging, receiving and unpacking deliveries, creating shop displays and working with others in the team to keep the shop floor clean and organised.

Who we're looking for

We’d love to hear from you if you’re:

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Anglesey Abbey, Quy Road, Cambridge, CB25 9EJ

Documents

Retail Team Member - Career Level A1.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 20th September 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.