Welcome Host (Seasonal)

FirstGroup; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join FirstGroup as a front of house team member at the IFS Cloud Cable Car in London. You will deliver exceptional customer service, manage sales objectives, handle guest queries, and contribute to a welcoming atmosphere for all visitors. Be part of a diverse team dedicated to providing the best guest experience in a spectacular setting.

Qualifications

• Experience in a similar role in a visitor attraction.
• Strong numerical and reporting skills.
• Cash handling experience desirable.

Responsibilities

• Deliver highest standards of service and ensure guest satisfaction.
• Maximise sales through various ticket packages.
• Handle guest complaints effectively.

Skills

Strong numerical skills

Customer service

Sales driving

Health and safety awareness

Education

First Aid training

Experience in a similar role

Job description

Social network you want to login/join with:

• Delivering the highest standards of service for all the guests and ensuring that all visitors are greeted and made to feel welcome.
• Enhancing the IFS Cloud Cable Car Experience with a friendly professional attitude capable of interacting with guests and visitors of all ages.
• Supporting sitemanagement with Health & Safety issues, queue management, Emergency incident plans, First Aid and Fire Marshalling.

Your main responsibilities will be:

• Actively participate in all areas of the IFS Cloud Cable Car Terminals managed by the Front of House team; entrance to the Terminals, gate-line, platform, ticket office and other external locations.
• Successfully maximise sales targets, contributing to an increase in sales of the Value for Money tickets and packages: round trips, River joint tickets, VIP fast track, retail and any other packages to be introduced to the Cable Car.
• Proactive in ensuring any guest complaints are dealt with immediately with a can-do approach ensuring that they leave satisfied.
• Work constantly towards achieving a 5-star level of customer service (Customer Satisfaction Survey 98%+)
• Provide accurate information to guest queries, fare pricing, local transport links and places of interest in the surrounding area.
• Ensure a constant high level of personal presentation and that the uniform standards are always adhered to.
• Excellent cash handling record, confident and in line with the financial procedures and till reconciliation, consistency in adhering to the IFS Cloud Cable Car Cash Handling Policy
• Attend all training sessions to improve/refresh knowledge and gain a strong understanding of policies and procedures.
• Aid the Guest Experience Manager in organising paperwork & photocopying, maintaining stationary/ ticket supplies in the ticket office, safe counts and financial checks and other requirements within reason.
• Assist the Group Bookings Department by checking daily the groups due to arrive, completing a group boarding pass and preparing marketing material
• Provide assistant in the Cable Car Experience café, Virtually Reality, Teddy Mountain.

As a minimum, you will need to have:

• Strong numerical and reporting skillsUnderstanding of how to drive sales and positive guest experienceWorks in a systematic, methodical and orderly way.Communicates problems and challenges early, involving the right people.Is health, safety and wellbeing conscious.Cash Handling – desirableManages and maintains quality and productivity of their workTreats everyone as a ‘guest' including internal colleagues.Seeks opportunities to learn and share knowledgeExperience in a similar role in a visitor attractionFirst Aid Training

About the location

London Cable Car, North Greenwich.

Working pattern

This role is working 5 days out of 7, on a shift pattern. Shift patterns vary from 0630 – 0000.

We all belong at First London Cableway.FirstGroup's vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.