Weekend Urgent Care Operations Navigator

CLEO Systems 24 Ltd; Ipswich; Hybrid; GBP 14,000 - 21,000; Part time

Benefits offered by this job

NHS Pension Scheme

Enhanced Bank Holiday rates

Additional annual leave

Employee wellbeing benefits

Professional development opportunities

Discount platform access

Blue Light Card/NHS discounts

Job summary

Integrated Care 24 (IC24) is seeking an Operational Navigator for a part-time, weekends-only role in Ipswich. You will coordinate clinical resources, manage patient pathways, and provide professional telephone support to both colleagues and patients within a 24/7 operation.

You will handle patient queues, dispatch calls to clinicians, and support service managers with KPI delivery while adhering to GDPR and safeguarding policies. Hybrid office-based work with NHS benefits included.

Qualifications

• Clear, effective communication and listening skills.
• Confident, calm telephone manner.
• Proficient with computers and quick to learn new systems.
• Ability to prioritise work and stay calm under pressure.
• Empathetic, tactful and discreet in all interactions.
• Flexible, self-motivated and able to take initiative.
• Team-focused with good problem-solving skills.

Responsibilities

• Provide professional telephone support to colleagues and patients.
• Accurately record information and manage patient queues.
• Dispatch calls to clinicians across regions and platforms.
• Make comfort calls and handle urgent call-backs.
• Support service managers with performance and KPI delivery.
• Monitor service levels and adapt to fluctuating demand.
• Share operational updates with relevant teams.
• Follow all policies, including GDPR and safeguarding.

Skills

Communication skills

Telephone manner

IT literacy

Prioritisation under pressure

Empathy and discretion

Flexibility/adaptability

Teamwork and problem solving

Contact centre experience

Job description

Integrated Care 24 (IC24) is seeking an Operational Navigator for a part-time, weekends-only role in Ipswich. You will coordinate clinical resources, manage patient pathways, and provide professional telephone support to both colleagues and patients within a 24/7 operation.

You will handle patient queues, dispatch calls to clinicians, and support service managers with KPI delivery while adhering to GDPR and safeguarding policies. Hybrid office-based work with NHS benefits included.