Weekend Urgent Care Navigator

Integrated Care 24 Ltd; South Willesborough; Hybrid; GBP 8,600 - 10,000; Part time

Benefits offered by this job

NHS Pension

Enhanced Bank Holiday rates

Additional annual leave

Family leave and pay

Employee Assistance Programme

Discount platform access

NHS Discount Schemes

Job summary

Integrated Care 24 Ltd in Ashford, Kent is seeking an Operational Navigator for a part-time weekends-only role. You will coordinate clinical resources and patient pathways, delivering professional telephone support to colleagues and patients across regions.

You will manage queues, dispatch calls to clinicians, and help with performance and KPI delivery in a 60% office-based hybrid setup. NHS Pension included.

Qualifications

• Strong communication and listening skills to support colleagues and patients.
• Confident, calm telephone manner with empathetic approach.
• Computer literate; able to learn new systems quickly.

Responsibilities

• Provide professional telephone support to colleagues and patients.
• Accurately record information and manage patient queues.
• Dispatch calls to clinicians across regions and platforms.
• Make comfort calls and handle urgent call-backs.
• Support service managers with performance and KPI delivery.
• Monitor service levels and adapt to demand.

Skills

Communication skills

Telephone support

Calm under pressure

Empathy and discretion

Computer literacy

Initiative and teamwork

Tools

CRM systems

Job description

Integrated Care 24 Ltd in Ashford, Kent is seeking an Operational Navigator for a part-time weekends-only role. You will coordinate clinical resources and patient pathways, delivering professional telephone support to colleagues and patients across regions.

You will manage queues, dispatch calls to clinicians, and help with performance and KPI delivery in a 60% office-based hybrid setup. NHS Pension included.