Weekend Operations Navigator - Patient Care & Dispatch

Integrated Care 24 Ltd; Maidstone; On-site; GBP 17,000 - 22,000; Part time

Job summary

Integrated Care 24 Ltd is seeking an Operational Navigator for a part-time weekends role in Maidstone. You will support clinicians and patients by handling calls, recording information, and directing patient pathways to the right resources.

You will manage queues, assist with call distribution, and maintain visibility of available clinical resources to ensure timely care. The role emphasizes empathy, tact, and discretion in delivering high-quality patient care within a not-for-profit,

Qualifications

• Experience in urgent care or fast-paced patient coordination is desirable.
• Strong communication and listening skills are essential.
• Familiarity with GDPR and safeguarding policies is beneficial.

Responsibilities

• Provide professional telephone support to colleagues and patients.
• Accurately recording information and managing patient queues.
• Dispatching calls to clinicians across regions and platforms.
• Monitor service levels and adapt to fluctuating demand.
• Share operational updates with relevant teams.

Skills

Telephone support

Empathy

Discretion

Communication

Job description

Integrated Care 24 Ltd is seeking an Operational Navigator for a part-time weekends role in Maidstone. You will support clinicians and patients by handling calls, recording information, and directing patient pathways to the right resources.

You will manage queues, assist with call distribution, and maintain visibility of available clinical resources to ensure timely care. The role emphasizes empathy, tact, and discretion in delivering high-quality patient care within a not-for-profit,