Weekend Housing Duty Worker

YMCA Robin Hood Group; Sutton-in-Ashfield; On-site; GBP 12,000 - 17,000; Part time

Job summary

YMCA Robin Hood Group is hiring a Housing Duty Worker to support young people aged 16-24 in our Mansfield and Ashfield accommodation. Roles are weekend-only part-time (23 hours per week) on a two-week rolling rota, with a full-time alternative available on a 3-week rolling rota.

You’ll help keep the building safe and welcoming, greet residents, answer queries, monitor security, issue keys, support safety checks and maintain records. Training is provided.

Qualifications

• Enjoy working with people from different backgrounds.
• Stay calm under pressure.
• Confident dealing with difficult situations.
• Work independently as well as part of a team.
• Use initiative with good common sense.
• Reliable, honest and trustworthy.
• Desire to make a real difference in people’s lives.

Responsibilities

• As Housing Duty Worker, help keep the building running smoothly and be one of the first people residents see when they need support.
• Welcoming residents and visitors.
• Answering questions and helping people find the support they need.
• Monitoring CCTV and building security.
• Issuing keys and dealing with lost keys.
• Reporting incidents and keeping records up to date.
• Supporting fire safety checks.
• Helping maintain a safe, clean and welcoming environment.

Skills

Calm under pressure

Independent worker

Team player

Reliable & trustworthy

Job description

Looking for a weekend only, part-time role where no two days are the same?

We're looking for a friendly, reliable and caring people to join our Supported Housing team, helping young people aged 16-24 who live in our accommodation in Mansfield and Ashfield

You don't need previous housing experience. If you've got the right attitude, we'll provide the training and support to help you succeed.

Role Highlights

Job Title: Housing Duty Worker

Location: YMCA Mansfield, Commercial Gate, Mansfield, NG18 1EU or YMCA Ashfield, Church Street, Sutton in Ashfield

Hours: 23 hours per week Saturday to Sunday on a 2 week rolling rota.

(We also have full time contracts of 37.5 hours per week Monday to Friday working on on a 3 week rolling rota available at both location!)

Please see further down for fulldetails of the shift patterns.

What will you be doing?

As a Housing Duty Worker, you'll help keep our building running smoothly and be one of the first people residents see when they need support.

A typical shift could include:

• Welcoming residents and visitors
• Answering questions and helping people find the support they need
• Monitoring CCTV and building security
• Issuing keys and dealing with lost keys
• Reporting incidents and keeping records up to date
• Supporting fire safety checks
• Helping maintain a safe, clean and welcoming environment

Most importantly, you'll be a positive presence for the young people living with us and help them feel safe, supported and respected.

About You:

You might be perfect for this role if you:

• Enjoy working with people from different backgrounds
• Stay calm under pressure
• Are confident dealing with difficult situations
• Can work independently as well as part of a team
• Have good common sense and use your initiative
• Are reliable, honest and trustworthy
• Want to make a real difference in people's lives

Previous experience in housing or support work is helpful, but it's not essential.

We welcome applications from people looking to start a career in housing with previous experience in youth work, support work, customer service, security, care, hospitality or similar roles – previous experience of working or helping others is highly beneficial,

What matters most is your attitude, willingness to learn and commitment to helping others.

Shifts

We have full-time and part-time roles available:

Full time role - Monday to Friday only - 37.5 hours per week:

• 7:00am - 3:00pm
• 3:00pm - 11:00pm
• 11:00pm - 7:00am

Part-time role - Saturday to Sunday only - 23 hours per week:

• 11am - 11pm
• 11pm - 11am

What We Value

We're driven by our core values and we look for these in every member of our team:

• We Seek Out - We're always looking for ways to do better.
• We Welcome - We include, respect, and support everyone.
• We Inspire - We believe in every person's potential.
• We Speak Out - We advocate for what's right.
• We Serve Others - We act with compassion and purpose.

These values are more than just words—they shape how we work, lead, and serve.

Our North Star

Everything we do is inspired by our ambition that every child and young person we support:

• Builds the relationships that help them discover who they are
• Develops the skills and confidence to shape their own life
• Learns how to connect with and contribute to the world around them

You will play a vital role in achieving this mission.

Diversity & Safer Recruitment

YMCA Robin Hood Group is committed to equal opportunities, promoting diversity, and creating an inclusive culture where all staff can thrive.

Should you require any adjustments to support your full participation in our recruitment process, we would encourage you to share your needs with us so we can support you with your requirements. Please contact our recruitment team in the first instance.

We follow rigorous safer recruitment processes to ensure the protection of children, young people, and adults at risk. All applicants will be subject to a DBS checks, reference checks, and thorough vetting as part of our commitment to safeguarding.

What Happens Next?

We reserve the right to close the position earlier than advertised if required.

Due to the large number of applications we receive, we will be unable to provide specific feedback on why you may not have been shortlisted.