Weekend - Customer Support Assistant

Urbanest UK Ltd.; London; On-site; GBP 10,000 - 14,000; Part time

Job summary

A dynamic and growing company is seeking a friendly and proactive Customer Support Assistant to enhance the living experience of residents. This part-time role involves being the first point of contact, ensuring outstanding service and support. You'll engage with residents, assist with various tasks, and contribute to a positive environment. Join a vibrant team dedicated to creating a welcoming atmosphere and enjoy benefits like paid holidays, health support, and a company pension. If you're ready to make an impact, this is the perfect opportunity for you!

Benefits

11.5 days paid holiday

Travel & Cycle to work Loan

Recruitment bounty

Company pension contribution of 7%

Health and wellbeing support

Staff parties

Life assurance

Perkbox discounts

Training and Development

Qualifications

• Strong customer service attitude with a willingness to go above and beyond.
• Ability to handle a variety of tasks, from maintenance to event support.

Responsibilities

• Provide excellent customer service to residents and guests.
• Assist with parcels, loaning items, and running social events.

Skills

Customer Service

Problem Solving

Teamwork

Attention to Detail

Job description

Customer Support Assistant at urbanest

Location: London

Salary starting: £10,840 per annum.

Hours: 15 hours per week. Part Time/Weekend Customer Support Assistant will need to work Saturday and Sunday, between the hours of 7:30am - 8:30pm.

We are looking for a friendly and proactive Customer Support Assistant to be the first point of contact for our residents and guests. This role is key to ensuring residents receive outstanding service and support, helping create a positive living environment.

Key Responsibilities as Customer Support Assistant:

• Provide excellent customer service to residents, guests, and university partners.
  
• Solve resident problems, including communicating maintenance issues to the team.
• Assist with parcels, loaning items, and running social events in partnership with universities.
• Building walks - Perform checks and inspections in communal areas, including plant rooms, lifts, rotate bins in the bin store room if required.
• Assist with checking flats for hygiene and cleanliness as needed, ensuring residents enjoy a safe and comfortable living environment.
• Support the on-boarding of new team members and assist with training.
• Ensure a smooth handover to Night Team colleagues.
• Work with the Maintenance and Night Teams to ensure smooth operation and resident satisfaction 24/7.
• Uphold Health & Safety and Fire Safety protocols at all times.

Skills & Experience we're looking for:

• A strong customer service attitude with a willingness to go above and beyond.
• Ability to handle a variety of tasks, from maintenance to event support.
• Team-oriented, with a focus on creating a positive environment for residents.
• A keen eye for detail and ability to log and communicate observations effectively.

Benefits

• 11.5 days paid holiday
• Travel & Cycle to work Loan
• Recruitment bounty when you refer a friend to the business
• Company pension contribution of 7%
• Support with health and wellbeing - The Gym Group discount, access to Headspace wellbeing app and 24/7 Employee Assistant Programme
• Staff parties
• Life assurance
• Perkbox - variety of discounts to use on a variety of different high street stores.
• Training and Development

This is a wonderful opportunity to join an ambitious, thriving and professional company, located in the heart of London. We started in 2009 and are now a 210+ strong team working every day to embody our values: Integrity, Development, Energy, Achievement and Support.

Our head office is in Covent Garden, and we operate a 24/7 business out of nine communities across the city; (King’s Cross, St Pancras, Hoxton, Tower Bridge, Victoria, Vauxhall, City, Westminster and Battersea) with over 4,600 total beds. We opened urbanest Battersea in September 2024, one of the world’s most sustainable student accommodation buildings, and look forward to opening our 10th property, urbanest Canary Wharf in 2026. Our largest project to date with 1,784 beds, urbanest Canary Wharf will further enhance our sector leading status when it comes to sustainable developments.

Our communities each have a unique feel with buzzing social areas and quiet study spaces for our residents, and we are proud to offer an amazing living experience with students who attend top universities such as King’s College London, the London School of Economics, University College London and New York University. We have a co-ordinated calendar of in-house events that helps students discover London and truly enjoy their time with us, ensuring urbanest has a positive impact during this developmental stage of their lives, serving us in our Mission:
“To enhance university life by delivering responsible, sustainable communities across London.”

At urbanest we are proud of our incredible work culture, and we all come together at different events throughout the year to celebrate our achievements. We are also pleased to offer numerous staff benefits, including discounted gym membership, travel to work/cycle to work loan, a generous company pension contribution, access to Wellbeing app Headspace, and more. Join us at urbanest and help us achieve our Vision of “a living and working experience better than yesterday; even better tomorrow.”

If you're ready to make an impact and be part of a dynamic, growing team, we would love to hear from you. Apply now!

Due to the nature of our business and this specific role there are other adhoc tasks which occur throughout the annual lifecycle – this JD is not exhaustive.

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