Weekend Customer Service Admin — Saturday 8h with Night Allowance

Royal Mail Group; Carlisle; On-site; GBP 25,201 - 27,561; Full time

Benefits offered by this job

Nightshift allowance

Excellent benefits

22.5 days holiday

Medical care

Corporate discounts

Company pension scheme

Development opportunities

Uniform provided

Job summary

Parcelforce Worldwide, part of the Royal Mail Group, is recruiting for a customer service role. You will handle inbound calls and assist customers face-to-face at collection points, coordinating with drivers for collections and deliveries.

Shifts include 8 hours on Saturdays, with overtime opportunities. In return you will receive a starting salary of £25,201 rising to £27,561 after probation, plus a supplement and a strong benefits package including 22.5 days holiday, medical care, pension,

Qualifications

• Frontline customer service experience is useful but not essential.
• Good level of computer literacy and data entry accuracy.
• Energetic and empathetic, with ability to build relationships.
• Excellent communication skills for phone and face-to-face interactions.

Responsibilities

• Handle inbound telephone calls and face-to-face customers at collection points.
• Work with drivers regarding collection and deliveries.
• Aim to exceed customer expectations and provide excellent service.
• Input information from databases accurately.

Skills

Frontline customer service

Telephone communication

Face-to-face customer service

Computer literacy

Attention to detail

Team player

Job description

Parcelforce Worldwide, part of the Royal Mail Group, is recruiting for a customer service role. You will handle inbound calls and assist customers face-to-face at collection points, coordinating with drivers for collections and deliveries.

Shifts include 8 hours on Saturdays, with overtime opportunities. In return you will receive a starting salary of £25,201 rising to £27,561 after probation, plus a supplement and a strong benefits package including 22.5 days holiday, medical care, pension,