Weekend Assistant Manager

Isabel Hospice Limited; Ware; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

27 days holiday (pro rata)

Pension scheme

Life assurance scheme

Employee Assistance Programme

Cycle to work scheme

Health Service Discounts

Refer a friend bonus

Job summary

Isabel Hospice Limited is seeking an Assistant Shop Manager for our Ware charity shop, working Saturdays and Sundays (14 hrs per week). You will support the Shop Manager and a team of volunteers to run a vibrant store that engages the local community and promotes sustainable fashion.

You will help maximise income, deliver excellent customer care, and lead by example with strong organisational skills. The role involves event support and gift aid targets in a friendly, community-focused

Qualifications

• Experience in a customer-focused environment.
• Interest in sustainable fashion.
• Excellent communication skills, both verbal and written.
• Strong organisational skills with a proactive approach to work.
• Ability to lead by example and work well in a team.

Responsibilities

• Assist the Shop Manager to maximise store income and profits by maintaining high retail standards.
• Provide the highest standard of customer care.
• Create eye-catching displays and keep the shop clean and welcoming.
• Support the Shop Manager to train and engage volunteers.
• Meet gift aid conversion targets from donations.
• Support events held in the shop and local community.

Skills

Customer service

Sustainable fashion interest

Verbal and written communication

Leading by example

Organisational skills

Collaborative teamwork

Email proficiency

Tools

MS Office

Email

Internet use

Job description

We’re looking for a creative, driven, and sales-focused individual to join our team as Assistant Shop Manager at our Ware charity shop working on Saturdays and Sundays (14 hrs per week).

In this role, you'll work alongside the Shop Manager and a dedicated team of volunteers to help run a vibrant and successful store. Each of our shops has its own unique character, and you'll play a key part in upholding our strong reputation within the local community.

Your work won't just help divert waste from landfill - it will directly support Isabel Hospice in providing expert care to those who need it most.

What you'll bedoing:

• Supporting the Shop Manager to maximise store income and profits by delivering exceptional retail standards
• Maintaining and promoting the highest standard of customer care
• Creating eye-catching displays and maintaining cleanliness throughout the shop
• Supporting the Shop Manager to engage and train volunteers to assist in the running of the shop
• Meeting gift aid conversion rates from people donating goods
• Support events held both in the shop (evenings) and the local community

Ideal candidates will have:

• Experience of working in a customer focused environment
• Interest in or experience with sustainable fashion
• Excellent communication skills, both verbal and written
• Shows understanding, respect and consideration for others at all times
• Strong organisational skills with a proactive approach to work
• Ability to lead by example and maintain a positive attitude
• Collaborative team player
• Proficiency in email, MS Office, and internet use

Benefits

Each and every one of our employees contributes to our progress and is supporting our work at Isabel Hospice. In return, we have a generous benefits package which includes:

• 27 days holiday (pro rata)
• Pension scheme
• Life assurance scheme
• Employee Assistance Programme
• Cycle to work scheme
• Health Service Discounts
• Refer a friend bonus

Isabel Hospice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We thank all applicants for their interest in joining our team.

Successful applicants will be required to undertake an enhanced DBS check.

For details of our inclusion statement, please see our website https://joinus.isabelhospice.org.uk/vacancies