Weddings & Events Sales Lead — Revenue & Guest Experience

Brightstar Hospitality Management; England; Sur place; GBP 40 000 - 56 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Performance bonus

Staff discounts

Free meals on duty

Training & development

Career progression

Résumé du poste

Brightstar Hospitality Management in the United Kingdom seeks an engaging Weddings & Events Sales Office Manager to drive enquiries from first contact to confirmed bookings. You will conduct professional site show rounds, build bespoke proposals, and negotiate contracts that maximise revenue.

Collaborating with Revenue, F&B and Operations, you will manage the M&E diary, coordinate with departments, attend events, and ensure a seamless client journey with exceptional service.

Responsabilités

• Manage all wedding, conference, and event enquiries from initial contact through to confirmation.
• Conduct professional show rounds for prospective clients.
• Maximise sales opportunities across weddings, events, meeting rooms, accommodation, and hotel facilities.
• Build strong relationships with clients to ensure a seamless customer journey
• Attend wedding fairs and networking events to promote the hotel and generate new business.
• Handle customer feedback and resolve issues professionally.
• Proposal Writing & Negotiation: Prepare bespoke proposals and contracts, negotiate rates, and convert leads into confirmed bookings.
• Revenue Generation: Maximise revenue through upselling, yield management, and effective diary management.
• Collaboration: Work closely with the Revenue, F&B, and Operations teams to ensure flawless event execution.
• Reporting: Maintain accurate records of sales activity, pipeline, and forecasts.
• Proactively source new business via networking, sales calls, and attending industry events.
• Conduct site inspections and client meetings to showcase the hotel’s event facilities.
• Manage the M&E diary, ensuring optimal space usage and timely communication with relevant departments.
• Monitor competitor activity and adjust sales strategies accordingly.
• Produce monthly reports and analysis on sales performance and forecasting.
• Ensure a high level of customer satisfaction through timely and professional communication.

Description du poste

Brightstar Hospitality Management in the United Kingdom seeks an engaging Weddings & Events Sales Office Manager to drive enquiries from first contact to confirmed bookings. You will conduct professional site show rounds, build bespoke proposals, and negotiate contracts that maximise revenue.

Collaborating with Revenue, F&B and Operations, you will manage the M&E diary, coordinate with departments, attend events, and ensure a seamless client journey with exceptional service.