Website Document Administration Assistant

HRS Talent Solutions; Milton Keynes; Remote; GBP 37,000 - 40,000; Full time

Job summary

HRS Talent Solutions is looking for a Website Document Administration Assistant. This fully remote role handles website file downloads, link integrity and content updates. You’ll verify documents, publish approved files and keep a clear record of changes. No coding is required and prior admin or customer service experience helps.

The position is offered on a full-time or part-time basis with an hourly pay range of £27.00-£29.00 per hour.

Qualifications

• Training will cover tools, naming conventions and approval routes.
• Be comfortable opening a web page, comparing file names and explaining problems.
• No coding is necessary; prior customer service or office admin experience may help but is not required.

Responsibilities

• Update links to replacement documents and check the public result.
• Verify the approved version by comparing file name, date or version.
• Test the download link as a visitor would and ensure the page links to the current file.
• Record mismatches and seek guidance through the approved process.
• Ensure published files are accessible and not exposing internal drafts.
• Handle issues where a link does not open and refer to the appropriate support colleague.

Job description

Website Document Administration Assistant

Office Administration | Website Support | Remote | Full-time or part-time
£27.00-£29.00 per hour

Make the approved file easy to reach

Some website pages exist mainly to help people obtain a form, guide or other approved document. The Website File Download Assistant checks that the right file is linked from the right page and that visitors can open it. When a team supplies a replacement document, you would help update the link through the employer's online content process and check the public result. This remote office administration role deals with document access, not design or software development.

The important question is which version has been approved. A new-looking file is not automatically the one to publish, and an older document should not be removed without a clear instruction. You would compare the file name, date or version supplied by the responsible team with the one currently linked. If the instruction is incomplete, you would ask which document should be live. The work protects visitors from reaching a dead link or an outdated file while keeping a record of what was changed.

From file to page

An ordinary task may begin with an email naming a page and attaching a replacement PDF. You would confirm the page, check that the supplied document opens, and make a permitted upload or hand it to the colleague who publishes content. You would then test the download link as a visitor would. A successful save in the editor is not the final check; the link on the displayed page must lead to the intended file. If there are two links to the old document, note both rather than fixing one and declaring the task finished.

Not every issue needs a new file. A link may point to a moved document, or its text may promise one guide while the linked file is another. You would record the mismatch with enough detail for a content owner to decide the correction. If a document contains personal information or appears to be an internal draft, do not make it public. Seek guidance through the company's approved process. A clear status note helps others distinguish a broken link that has been repaired from a publication waiting for approval.

A visitor may report that a download does not open on their device. You would first check whether the public link works in the ordinary browser view and whether the file itself opens. You would note what you observed, rather than claiming every visitor will have the same result. If the problem seems related to the visitor's software or to the website's technical delivery, you would pass the details to the appropriate support colleague. This keeps your role focused on accessible approved files without pretending that a single test proves the cause of every download problem.

You may use a content editor, a shared file library and a task list. Training will cover the particular tools, naming conventions and approval route. You should already be comfortable opening a web page, comparing file names and writing a short explanation of a problem. No coding is necessary. Prior customer service or office administrative experience may help you think about the visitor’s needs, but neither is required. Applicants with little experience can learn the steps if they check their own work.

A reliable result

At the end of an approved task, the correct page should offer the current authorised file, the link should work and the change should be recorded. If publication is controlled by another colleague, your part ends with a complete handoff and a later check when the page is live. You should not describe a page as fixed while it still points to the old version. The role can involve several small pages rather than one long project, so a simple list of completed and pending items is useful.

This work is fully remote and available on a full-time or part-time basis. A suitable home office area helps when checking online files and keeping track of instructions. The pay range is £27.00-£29.00 per hour. The employer will explain which changes can be made directly and which require review.