Web Support Analyst: Elevate Pub Websites & UX

Shepherd Neame; Ospringe; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Life Insurance

Staff Discounts

Wellbeing Support

Fun Company Events

Job summary

Shepherd Neame’s Web Team is seeking a Web Support Analyst to maintain and update our digital content using Drupal CMS, troubleshoot issues and support our pubs and hotels online. You will work closely with teams across the business to deliver accurate, engaging online experiences and to understand each venue’s digital presence.

You’ll analyse performance data, contribute to SEO and GEO strategies, and collaborate with internal and external partners to improve customer journeys.

Qualifications

• Experience in a web, digital or IT support role.
• Experience using a Content Management System (CMS), ideally Drupal.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and stakeholder management skills.
• Customer-focused approach and a desire to deliver high-quality digital experiences.

Responsibilities

• Maintaining and updating website content through our Drupal Content Management System (CMS), ensuring information is accurate, engaging and up to date.
• Supporting pub and operational teams with website enquiries, content updates and online information requests.
• Managing and maintaining information across third-party platforms including Google Business Profiles, Yext and other digital tools that support our online presence.
• Investigating and resolving website issues, including content inaccuracies, functionality problems and user experience concerns.
• Monitoring website performance and user behaviour, using analytics and reporting tools to identify trends and opportunities for improvement.
• Supporting SEO and GEO optimisation activity to improve online visibility, customer engagement and website performance.
• Testing website changes, updates and enhancements to ensure quality, functionality and a seamless customer experience.
• Working with internal stakeholders, digital partners and external agencies to deliver website improvements, resolve issues and support ongoing development.
• Visiting pubs and business locations to develop an understanding of Shepherd Neame's unique estate and ensure our websites accurately reflect each venue.
• Identifying opportunities to improve processes, user journeys, content quality and the effectiveness of the Web Team's services.

Skills

CMS/Drupal

Content updates

Analytics & SEO

Problem-solving

Stakeholder management

Tools

Drupal CMS

Google Business Profiles

Yext

Job description

Shepherd Neame’s Web Team is seeking a Web Support Analyst to maintain and update our digital content using Drupal CMS, troubleshoot issues and support our pubs and hotels online. You will work closely with teams across the business to deliver accurate, engaging online experiences and to understand each venue’s digital presence.

You’ll analyse performance data, contribute to SEO and GEO strategies, and collaborate with internal and external partners to improve customer journeys.