Web Officer

Birmingham City University; Birmingham; Hybrid; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Hybrid working

Pension

Health cash plan

Job summary

Birmingham City University invites applications for a Web Officer in the Marketing, Recruitment and Communications Department. You will manage and maintain course, school and subject content across the university’s digital platforms to ensure accurate, accessible information for prospective students.

Working with academic colleagues and professional services, you will ensure CMS updates, regulatory compliance, and an improved online presence across websites, UCAS, SITS and prospectus materials.

Qualifications

• Degree-level qualification or equivalent experience.
• Experience creating/editing digital content using a CMS.
• Knowledge of HTML and CSS.
• Excellent written and verbal communication with strong attention to detail.

Responsibilities

• Manage and maintain course, school and subject content on the university website.
• Process web content requests through the CMS with timely updates.
• Maintain course information across the BCU website, UCAS, SITS and prospectus materials.
• Ensure content complies with CMA requirements, accessibility standards, data protection legislation and University policies.
• Work with academic and professional services colleagues to review, update and improve course information and web content.
• Support the maintenance of website navigation, information architecture and user experience standards.
• Contribute to the preparation and launch of new and revised courses across digital channels.

Skills

CMS experience

HTML & CSS

Excellent communication

Stakeholder management

Microsoft Office

Attention to detail

Time management

Web accessibility

Education

Degree or equivalent

Tools

Content Management System (CMS)

Job description

Department Marketing & Communications Department Location Joseph Priestley Building Salary £32,006 to £35,331 per annum Fixed Term - 12 Months Post Type Full Time Release Date 12 August 2026 Closing Date 23.59 hours BST on Wednesday 02 September 2026 Reference M126025

About Birmingham City University

At Birmingham City University, we are a diverse and inclusive learning community of over 31,400 students from more than 120 countries. We aim to become an exemplar anchor institution, creating and sharing knowledge for a better and more inclusive society. We are committed to providing a transformational educational experience, supporting world-class research, and fostering a collaborative and supportive working environment for our staff.

Recognised as one of the UK’s Top 250 employers (Financial Times & Statista), we pride ourselves on being a place where colleagues feel valued, supported, and able to grow their careers while contributing to the success of our students and communities.

Our student demographic reflects the rich cultural and ethnic diversity of Birmingham itself, with a significant proportion of students from minoritised ethnic backgrounds and the majority of our home students coming from the West Midlands. This diversity is a strength, and it calls for a workforce that is equipped to challenge deficit narratives and thinking — those assumptions that position students from underrepresented groups as lacking rather than recognising their assets, strengths and potential.

By embracing this perspective, we aim to create an environment where all students and colleagues can thrive, and where our work contributes positively to the social, cultural and economic life of Birmingham and beyond.

Role Summary

We are seeking a Web Officer to join our Marketing, Recruitment and Communications Department, supporting the operational delivery of how Birmingham City University's portfolio of courses is presented across digital channels. You will play a key role in ensuring prospective students can access accurate, engaging and compliant course information that supports informed decision-making throughout the student journey.

In this role, you will manage and maintain course, school and subject content across the University's digital platforms, ensuring information is consistent, accessible and aligned with regulatory requirements. Working closely with academic colleagues, professional services teams and marketing stakeholders, you will support course information management, website content maintenance and the continuous improvement of the University's online presence.

Key Responsibilities

• Manage and maintain course, school and subject content across the University's website and related digital platforms.
• Process web content requests and approvals through the Content Management System (CMS), ensuring timely and accurate updates.
• Maintain course information across the BCU website, UCAS, SITS and prospectus materials, ensuring consistency and accuracy.
• Ensure content complies with CMA requirements, accessibility standards, data protection legislation and University policies.
• Work with academic and professional services colleagues to review, update and improve course information and web content.
• Support the maintenance of website navigation, information architecture and user experience standards.
• Contribute to the preparation and launch of new and revised courses across digital channels.

Essential Requirements

• Degree-level qualification or equivalent relevant experience.
• Experience of creating, editing or managing digital content using a Content Management System (CMS).
• Knowledge of HTML and CSS.
• Excellent written and verbal communication skills, with strong attention to detail.
• Strong stakeholder management and relationship-building skills.
• Good IT skills, including proficiency in Microsoft Office and digital systems.
• Ability to manage competing priorities and work accurately to deadlines.
• Understanding of web content best practice, accessibility requirements and digital compliance.

Desirable Requirements

• Experience of working in higher education, the public sector or a similarly complex organisation.
• Understanding of student recruitment, UCAS and course information management processes.
• Experience of website information architecture and user experience principles.

Further Information

Why not explore our campuses using our interactive map: Interactive Map | Birmingham City University.

The appointed candidate will normally be employed through our subsidiary company, BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to re-enter the scheme may do so and will be employed directly by the University.

Why work for us

• Work–life balance – Generous leave and hybrid working (role dependent).
• Career development – Opportunities to grow, develop and progress your career.
• Reward and wellbeing – Competitive pay, pension, a health cash plan, wellbeing support and a wide range of staff benefits.
• Inclusive culture – A supportive, diverse environment where everyone belongs.

Equality, Diversity & Inclusion

We are committed to equality, diversity and inclusion and to an environment that supports lawful free speech and academic freedom. We will continuously review and improve our policies, practices, and procedures to ensure that we are promoting these in all aspects of our operations. We believe that by working together, combining our many different backgrounds and life experiences, we will empower each other to reach our full potential.

Disability Confident Employer

Birmingham City University is proud to be a Disability Confident Committed Employer. We are committed to creating an inclusive and accessible recruitment process. Disabled applicants who meet the essential criteria for the role will be guaranteed an interview.

The appointed candidate will normally be employed through our subsidiary company, BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to re-enter the scheme may do so and will be employed directly by the University.