Water Treatment Account Manager

Saur Group; Wokingham; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Company vehicle or car allowance

Bonuses

Holidays - 25 days + 8 statutory days

Pension & healthcare eligibility

Job summary

Nijhuis Saur Industries UK & Ireland is seeking a Water Treatment Account Manager to lead a UK customer portfolio, delivering high-quality compliance solutions and building long-term relationships. You will review reports, provide actionable recommendations, and coordinate service delivery with engineering teams.

The role emphasises growth, profitability, and a proactive approach to identifying opportunities within existing accounts.

Qualifications

• Experience in the commercial water treatment industry.
• Strong understanding of water treatment principles and systems.
• Knowledge of water treatment chemicals, monitoring and analytical requirements.
• Excellent customer service and relationship management skills.
• Good commercial awareness and understanding of contract profitability.
• Excellent organisational and communication skills.
• Ability to prioritise workload and manage multiple customers.
• Ability to interpret water treatment reports and provide recommendations.
• Proactive in identifying opportunities and developing accounts.

Responsibilities

• Manage a portfolio of Water Treatment customers.
• Build and maintain strong, long-term customer relationships.
• Review water treatment reports, system information and analytical results.
• Provide customers with appropriate water treatment advice and recommendations.
• Prepare quotations for remedial, planned and additional treatment works.
• Coordinate service delivery with operations and engineering teams.
• Support customers in maintaining effective water treatment programmes.
• Conduct regular customer review meetings.
• Identify opportunities for additional water treatment, hygiene and compliance services.
• Develop existing customer accounts and identify opportunities for organic growth.
• Ensure treatment programmes are specified correctly and commercially viable.
• Monitor contract performance and profitability.
• Resolve customer queries efficiently and professionally.
• Maintain accurate customer and contract information in systems.
• Collaborate with team to deliver consistent customer experience.

Skills

Commercial water treatment

Water treatment principles

Customer service

Contract profitability

Organisational skills

Communication skills

Prioritise workload

Interpret water reports

Business development

Full UK Driving Licence

Job description

About Us:

Nijhuis Saur Industries (NSI) is a leading provider of sustainable water and wastewater solutions, delivering innovative services to clients across the UK and internationally. Within our Commercial Building Solutions division, we specialise in water hygiene, water treatment and compliance services, helping organisations protect public health and maintain regulatory compliance.

We are a forward-thinking, growth-focused business that invests in our people, technology and future. Joining NSI means becoming part of a supportive, professional team where your skills, ideas and career ambitions are valued.

Summary:

NSI Commercial Building Solutions has an exciting opportunity for a Water Treatment Account Manager to join our expanding team.

This role is ideal for someone with a strong background in commercial water treatment who enjoys building customer relationships and delivering high-quality compliance solutions. You will manage an established customer portfolio whilst identifying opportunities to grow our services.

We offer:

• Ongoing technical and commercial training
• Career development opportunities
• Supportive and collaborative working environment

Duties and Responsibilities:

• Manage a portfolio of Water Treatment customers.
• Build and maintain strong, long-term customer relationships.
• Review water treatment reports, system information and analytical results.
• Provide customers with appropriate water treatment advice and recommendations.
• Prepare quotations for remedial, planned and additional treatment works.
• Coordinate service delivery with operational and engineering teams.
• Support customers in maintaining effective water treatment and system management programmes.
• Conduct regular customer review meetings.
• Identify opportunities for additional water treatment, water hygiene and compliance services.
• Develop existing customer accounts and identify opportunities for organic growth.
• Ensure treatment programmes are appropriately specified and commercially viable.
• Monitor contract performance and profitability.
• Resolve customer queries efficiently and professionally.
• Maintain accurate customer and contract information within company systems.
• Work collaboratively with the wider NSI Commercial Building Solutions team to deliver a consistent customer experience.

Required Skills/Qualifications:

• Experience within the commercial water treatment industry.
• Good understanding of water treatment principles and closed/open water systems.
• Knowledge of water treatment chemicals, monitoring and analytical requirements.
• Strong customer service and relationship management skills.
• Good commercial awareness and understanding of contract profitability.
• Excellent organisational and communication skills.
• Ability to prioritise workload and manage multiple customer requirements.
• Ability to interpret water treatment reports and provide appropriate recommendations.
• A proactive approach to identifying opportunities and developing customer accounts.
• Full UK Driving Licence.

Desirable Experience

• Experience managing commercial water treatment contracts.
• Knowledge of closed heating and chilled water systems.
• Experience with cooling towers or evaporative cooling systems.
• Understanding of relevant water treatment standards and guidance.
• Relevant water treatment qualifications or industry training.
• Experience preparing technical quotations and remedial recommendations.

Working for us means:

• The salary is between £35,000 & £50,000 per year, depending on your professional experience.
• Bonus Opportunities
• Company vehicle or car allowance
• Holidays - 25 days + 8 statutory days
• Probationary Period – 6 months.
• Pension – Can join immediately or auto enrolled after 3 months - Employee 5% and Employer 5% via salary sacrifice.
• Eligible to join Private Healthcare after successfully completing probation.
• Enrolled in Group Income Protection and Death in Service (4 x basic salary) upon commencement of employment.
• Notice – 1 week during probation, increasing to 1 month thereafter.

Nijhuis Saur Industries UK & Ireland are committed to maintaining Environmental & Social Impact goals:

To reach Net Zero emissions across our value chain by 2040.
To continuously meet high standards of social and environmental performance, transparency, accountability, maintaining B-Corp Certification.
To be a socially responsible company creating a positive impact to all stakeholders including workers, communities, customers, and our planet.

Nijhuis Saur Industries UK & Ireland are an equal opportunity employer; we are committed to providing equal opportunities in all aspects of employment in line with the Equality Act 2010.