Water Operations Analyst

Thames Water Utilities Limited; Shirley; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

26 days holiday

Generous Pension

Health and wellbeing benefits

Cycle to Work

Life assurance

Job summary

Thames Water Utilities Limited is seeking a Water Operations Analyst to help operate our clean water network across South London. You’ll collaborate with Systems Optimisation Engineers and Leakage teams to maintain reliable supplies, manage pressure and respond to incidents on a fixed-term basis for up to 12 months.

The role requires a degree in engineering or science (advantageous), strong analytical and communication skills, and a proactive approach.

Qualifications

• A degree in a technical discipline such as engineering or science would be advantageous.
• Strong interest in hydraulic systems, water networks and clean water operations.
• Excellent analytical and problem-solving abilities with the ability to interpret operational and performance data.

Responsibilities

• Investigate pressure issues, customer complaints and network alarms using data.
• Support planned network isolations and optimisation projects.
• Assist during unplanned events to minimise disruption to customers.
• Investigate longer-term network issues, including low pressure, low flows and resilience.

Skills

Analytical skills

Communication skills

Proactive mindset

Willingness to learn

Education

Degree in engineering or science (advantageous)

Job description

We're looking for a Water Operations Analyst to join our team, supporting the safe and effective operation of our clean water network across South London. You'll work closely with Systems Optimisation Engineers, Leakage teams and other colleagues across the business, helping us maintain reliable water supplies, manage pressure and respond effectively when unexpected network issues arise. Please note this is a fixed term contract for up to 1 year.

What you'll be doing as a Water Operations Analyst

• Investigating pressure issues, customer complaints and network alarms, using data to understand problems and identify solutions.
• Supporting planned network isolations and optimisation projects.
• Assisting during unplanned and emergency events to minimise disruption to customers.
• Helping investigate longer-term network issues, including low pressure, low flows, resilience and network integrity.
• Making sure network activities follow the correct operational and risk-management procedures.

Requirements

• A degree in a technical discipline such as engineering or science would be advantageous, or equivalent practical experience
• An interest in hydraulic systems, water networks and clean water operations
• Strong analytical and problem-solving skills, with the ability to interpret operational and performance data
• Good communication skills and confidence working with a wide range of stakeholders
• A proactive approach and genuine willingness to learn and develop a long-term career in the water industry
• A full UK driving licence and access to transport would be helpful (but not essential) as some travel across the Thames Water area required for this role

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues.

We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

• This role will be paid from £34,820 up to £40,000 depending on skills and experience
• 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays).
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.