Water Networks Inspector

Dwr Cymru Cyf; Three Crosses; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Shift allowance 25%

Free on-site parking

Employee benefits package

Pension contributions

Training and development opportunities

Job summary

Dŵr Cymru Cyf is recruiting SRF Inspector to manage on-site flushing operations across the South Wales water network. The role is night-based, with four 10-hour shifts weekly (22:00–08:00) and a daytime week once per month (08:00–16:00, Mon-Fri).

There are multiple positions in Newport, Cardiff and Swansea with a 25% shift allowance. You will lead flushing activities, ensure safe operation of assets, manage workload, and deliver high-quality customer service while supporting water quality and

Qualifications

• Current, full valid driving licence.
• Good level of customer service experience.
• Computer literate with basic MS Office.
• Enthusiastic about putting customers first.
• Good interpersonal and communication skills.
• Sound knowledge of the water industry.
• Ability to work alone or in a team and meet deadlines.
• Able to build networks with internal teams and contractors.

Responsibilities

• Deliver and coordinate planned and reactive flushing programmes across the South-East network.
• Operate hydrants, valves and assets safely to achieve required flow rates.
• Work with the team to meet objectives across targeted areas.
• Prioritise field workload and respond to emergencies to maintain network operability.
• Support investigations into network performance and collect data.
• Provide excellent customer service to minimise impact.
• Identify improvements in flushing methodologies and processes.
• Assist with water quality goals and protect customer supplies.
• Maintain records of flushing activities and outcomes.
• Ensure asset protection via reporting and adherence to procedures.
• Comply with Health and Safety policies and keep colleagues and the public safe.

Skills

Full valid driving licence

Customer service experience

Computer literate

People focus

Interpersonal skills

Water industry knowledge

Effective communication

Customer service mindset

Microsoft Office (Excel/Word)

Teamwork

Deadline-driven

Network building

Job description

SRF Inspector is accountable for the on-site delivery, coordination and optimisation of Sediment Removal Flushing (SRF) activities across the South Wales water distribution network. The primary purpose of the role is to improve and maintain water quality through the safe, effective and efficient flushing of water mains and associated assets. Due to the nature of the role, the majority of work will be undertaken on a night-shift pattern, consisting of four 10-hour shifts per week (22:00-08:00), Monday to Thursday inclusive. To provide variety and maintain wider operational engagement, each team will work a daytime week once every 4 weeks. During this period, working hours will be 08:00-16:00, Monday to Friday, supporting additional flushing activities, planned maintenance, and other operational priorities. There is more than one position avaliable in our Newport, Cardiff & Swansea bases. 25% Shift Allowance

Responsibilities

• Accountable for the delivery of planned and reactive flushing programmes across the South-East network.
• Working within defined plans to operate hydrants, valves and associated assets safely and efficiently to reach desired flow rates required for sediment removal.
• Work collaboratively as part of a wider team to deliver desired outcomes across targeted areas.
• Manage a field-based workload, prioritising tasks and responding to emergencies to maintain network operability and customer satisfaction when required.
• Support investigations into network performance issues and collect operational data.
• Provide excellent customer service through efficient & effective delivery to minimise customer impact.
• Identify opportunities to improve flushing methodologies and processes.
• Support activities aimed at improving water quality and reducing customer contacts relating to discolouration.
• Lead on the 'Water Quality First' ethos and ensure delivery is aligned to the protection of assets and customer supplies.
• Maintain accurate records of flushing activities and outcomes.
• Protect company assets by working with stakeholders and applying relevant reporting procedures where required.
• Adhere to all Health and Safety policies, prioritising the safety of colleagues, contractors, customers and the public at all times.
• Safe operation of network assets using 'calm networks' principles and within the relevant procedure e.g., Water Main Work - HSP124.
• Ensure compliance with water regulations and quality standards, investigating and escalating risks to protect public health.
• Maintain flushing equipment in accordance with 'Water Quality First' principles and ensure your vehicles is in a safe condition.
• Minimise environmental impact during flushing activities.
• Support emergency response activities and undertake other duties as required.
• Monitor network performance, diagnose issues and implement effective solutions using hydraulic principles and operational training.
• Commit to continuous professional development and support others through knowledge sharing and mentoring.

Qualifications

• Current, full valid driving licence
• Good level of customer service experience
• Computer Literate
• Enthusiastic about putting our customers first every day
• Good interpersonal skills
• Good knowledge of the water industry
• Effective communication skills
• The drive and ambition to provide a first class service to our customers
• Sound understanding of Microsoft software packages including but not limited to Excel, Word
• Willingness to both work alone and as part of a team when required
• The ability to build and maintain good networks with internal departments, company partners and contractors
• Ability to work to tight deadlines and in difficult circumstances, whilst still providing an unbiased service to our customers
  Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company's required security objectives. We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve. In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

Benefits

As well as a market competitive salary, 34 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

• Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
• Option to buy additional annual leave up to 5 days per year
• Enhanced employer pension contributions - Up to 11% employer contributions
• Free Mortgage Brokering Services
• Enhanced family friendly policies
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• Gym and fitness discounts as well as high street shopping
• Cycle to work scheme
• Discount off all Welsh Water visitor attraction centres and gift shops
• Car-leasing scheme and free on-site parking at all sites
• Health CashBack scheme and access to an online GP service
• An employee assistance programme for employees and their immediate family
• Many more can be found on our website.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.