Water Network Field Technician — Customer-Focused, Van Provided

idibu; Highworth; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Company van provided

Generous pension scheme

Annual leave 24-28 days

Job summary

Thames Water is seeking a Network Service Technician to join our team in Highworth. This full-time, permanent role involves operating and isolating water mains, owning customer queries at homes or work sites, and supporting leakage detection projects to minimise disruption to supply.

You will work 38 hours per week with a rota including 1 in 8 late shifts and standby. A full UK driving licence is required as travel between sites is common.

Qualifications

• Full UK driving licence; travel between sites will be required.
• Excellent customer service and communication skills.
• Confidence at completing hands-on tasks independently.
• Strong IT skills.
• Basic knowledge of domestic plumbing or water mains/leakage desirable.

Responsibilities

• Operate and isolate water mains for planned or emergency works.
• Own and resolve customer queries and complaints at homes or workplaces.
• Support project work and leakage detection activities.
• Investigate and resolve network performance issues.
• Ensure compliance with health and safety procedures and water quality standards.

Skills

Full UK driving licence

Customer service

Communication skills

Independent / Hands-on

IT skills

Basic plumbing knowledge

Job description

Thames Water is seeking a Network Service Technician to join our team in Highworth. This full-time, permanent role involves operating and isolating water mains, owning customer queries at homes or work sites, and supporting leakage detection projects to minimise disruption to supply.

You will work 38 hours per week with a rota including 1 in 8 late shifts and standby. A full UK driving licence is required as travel between sites is common.