Water Customer Technician

United Utilities; Manchester; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading company in the water sector is seeking a Water Customer Technician in North Manchester. The role involves managing customer issues, ensuring excellent service, and resolving water network problems. Ideal candidates will have strong communication skills and relevant technical knowledge. This permanent position offers a competitive salary and benefits including a generous leave package and pension scheme.

Benefits

Annual leave package of 26 days

Competitive pension scheme

Performance-related bonus scheme

Comprehensive healthcare plan

Gym and wellness benefits

Employee Assistance Plan

Enhanced parental leave schemes

Qualifications

• Knowledge in water networks and leakage detection.
• Ability to resolve customer issues effectively.

Responsibilities

• Manage customer issue resolution from initial appointment to final resolution.
• Identify and locate leaks on customer service pipes.
• Ensure customer appointments are attended and issues resolved.

Skills

Communication

Interpersonal Skills

Negotiation

Customer Service

IT Competency

Education

GCSE grade C or above

City and Guilds

Job description

Job number UU02892 Country United Kingdom Region Manchester Location name Oldham Wastewater Treatment Works, The Causeway, Off Gateway Crescent, Broadway Industrial Estate, Chadderton, OL9 9XD Posting End Date 30/05/2025 Band 6a Role Type Permanent Work hours 37 Hours per Year Salary £38,462

Salary - £38,462
Work Type - Onsite
Job Location - Oldham Wastewater Treatment Works, The Causeway, Off Gateway Crescent, Broadway Industrial Estate, Chadderton, OL9 9XD
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Year

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• Enhanced parental leave schemes

Job Purpose

We have a great opportunity for a Water Customer Technician to join our team in North Manchester.

As a Water Customer Technician, it will be your role to deliver first time resolution to water network customer issues and problems.

Responsible for the end to end management of customer issue resolution, from the initial appointment to final resolution, supported by the area based Water Customer Managers and the Network teams.

You will also be the first point of contact for customer issue resolution and to ensure the delivery of excellent customer service.

Accountabilities & Responsibilities

• Ensure customer appointments are attended, issues are resolved, and incidents or events are supported. Investigate domestic disconnections, consequential damage claims, and insurance claims.
• Identify and locate leaks on customer service pipes, UU apparatus, and private services. Manage leak resolutions, perform network risk assessments, and undertake network valve operations.
• Flush and refresh mains causing customer issues, install/remove loggers, and complete red-lining activities. Maintain PPE and company vehicles in line with health and safety policies.
• Take chlorine residual and phosphate samples to confirm potential leaks, perform non-regulatory sampling activities, and update mobile devices with accurate information.
• Liaise with internal and external stakeholders, support area rezones, operate standpipes, and raise further work as needed. Provide reliable asset performance data and recommend solutions to recurring process problems.

Technical Skills & Experience

• Knowledge and experience in the operation of water networks and leakage detection and repair techniques
• Excellent communication and interpersonal skills
• Effective influencing and negotiation skills
• Excellent customer service focus and be able to resolve customer issues
• Ability to work alone as well as effectively as part of a team
• A good level of competency in the use of relevant IT packages

Qualifications

Essential Qualifications

• GCSE grade C or above, City and Guilds, or ability to demonstrate technical and customer skills

Additional Information

This role will entail some weekend working.

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.