Waste & Logistics Customer Service Coordinator

Beauparc; Chester; On-site; GBP 22,000 - 30,000; Full time

Job summary

Panda is seeking a proactive Customer Service Coordinator to support national customers with service enquiries, bookings, new orders and supplier coordination. The role emphasises accuracy, organisation and strong communication across shared mailboxes, CRM systems and portals.

You'll manage inquiries, log and resolve issues, de-escalate complaints and ensure a smooth customer journey while supporting the wider team with related admin tasks in a fast-paced waste management environment.

Qualifications

• Previous experience in a busy office, customer service or administrative environment.
• Excellent verbal and written communication skills.
• Strong customer service skills and a professional approach.
• The ability to multitask and prioritise effectively.
• Good attention to detail and accuracy when updating systems.
• Confidence using Outlook.
• Working knowledge of Microsoft Word and Excel.
• A practical, solution-focused approach to problem solving.
• The ability to stay calm and professional when handling complaints or urgent queries.
• A team-focused attitude and willingness to support colleagues when needed.

Responsibilities

• Proactively manage enquiries from a fast-paced shared mailbox, CRM system and customer portals
• Handle incoming calls professionally and efficiently
• Ensure all customer enquiries are accurately recorded, investigated and managed in line with the company’s “right first time” approach
• Resolve service-related enquiries through to conclusion, ensuring a positive customer journey
• De-escalate customer complaints and work to resolve issues in a way that supports customer retention
• Ensure all IT systems are used correctly and all customer and service data is accurately recorded
• Schedule waste collections with subcontractors across trade waste, hazardous waste, confidential waste and bulk clearances
• Liaise with third-party suppliers and obtain quotations where required
• Maintain accurate records of supplier quotes, bookings, updates and customer communications
• Investigate customer and subcontractor invoice queries
• Complete and prepare Waste Transfer Notes where required
• Keep customers, suppliers and internal stakeholders updated in a timely and professional manner
• Support the wider team with any other reasonable tasks as required

Skills

Customer service

Communication

Organisation

Problem solving

Multitasking

Tools

Outlook

Microsoft Word

Microsoft Excel

Job description

Panda is seeking a proactive Customer Service Coordinator to support national customers with service enquiries, bookings, new orders and supplier coordination. The role emphasises accuracy, organisation and strong communication across shared mailboxes, CRM systems and portals.

You'll manage inquiries, log and resolve issues, de-escalate complaints and ensure a smooth customer journey while supporting the wider team with related admin tasks in a fast-paced waste management environment.