Maintenance Scheduler & Admin Coordinator

Greenstar; Wirral; On-site; GBP 23,000 - 29,000; Full time

Job summary

Panda is seeking a highly organised Maintenance Administrator to coordinate our waste-handling equipment maintenance in Bromborough. You will monitor the Equipment Helpdesk, schedule work for engineers and subcontractors, and keep customers informed from initial request to completion.

The role requires accurate record keeping, processing quotations and invoices, ordering parts and consumables, and providing administrative support during customer mobilisations.

Qualifications

• Previous experience in an administration, coordination or maintenance-support role.
• Experience planning and organising maintenance tasks or engineering workloads.
• Strong organisational skills and the ability to manage competing priorities.
• A proactive approach to following up outstanding work and resolving problems.
• Excellent customer service and communication skills.
• Strong attention to detail and a high level of data-entry accuracy.
• Confidence using Microsoft Office and CRM, ERP or maintenance-management systems.
• The ability to communicate clearly with customers, engineers, suppliers and colleagues at all levels.
• A resilient and flexible approach, with the ability to work under pressure.
• The confidence to use your own initiative and make timely decisions.
• Evidence of recent training or continued professional development.

Responsibilities

• Help plan and monitor monthly preventative maintenance schedules.
• Scheduling work for internal engineers and external subcontractors.
• Monitoring the Equipment Helpdesk and responding promptly to maintenance and breakdown requests.
• Liaising with customers regarding planned maintenance, repairs and outstanding work.
• Progress-chasing engineers and contractors until each issue has been resolved.
• Keeping customers updated throughout the maintenance and repair process.
• Maintaining accurate records of inspections, servicing, repairs and other maintenance activity.
• Updating AMCS and other internal systems accurately and promptly.
• Raising and processing customer and supplier purchase orders.
• Processing invoices and keeping customer and supplier accounts up to date.
• Producing quotations and supporting their progress through to approval.
• Ordering internal and external bins, parts and other consumables.
• Producing and processing equipment training certificates.
• Updating customer and supplier portals.
• Supporting equipment mobilisations alongside the Equipment Maintenance Manager.
• Building effective relationships with customers, account managers, sales teams, engineers, suppliers and contractors.
• Ensuring safety, compliance, cost control and customer service remain central to all activity.

Skills

Organisational skills

Customer service

Data-entry accuracy

Microsoft Office

CRM/ERP systems

Communication

Initiative and decision making

Team collaboration

Proactive follow-up

Problem solving

Training/CPD

Tools

AMCS

CRM/ERP systems

MS Office

Job description

Panda is seeking a highly organised Maintenance Administrator to coordinate our waste-handling equipment maintenance in Bromborough. You will monitor the Equipment Helpdesk, schedule work for engineers and subcontractors, and keep customers informed from initial request to completion.

The role requires accurate record keeping, processing quotations and invoices, ordering parts and consumables, and providing administrative support during customer mobilisations.