Customer Service Coordinator: Waste Management Support

Panda Ireland; Wirral; On-site; GBP 21,000 - 27,000; Full time

Job summary

Panda is hiring a Customer Service Coordinator to support national customers with service enquiries, bookings, orders, and supplier coordination. You will handle multiple channels, maintain accurate records, and ensure timely responses across a busy operations team.

The role emphasizes problem solving, ownership of queries through to completion, and delivering a professional customer journey in a fast-paced setting.

Qualifications

• Previous experience in a busy office, customer service or administrative environment.
• Excellent verbal and written communication skills.
• Strong customer service and professional approach.
• Ability to multitask and prioritise effectively.
• Good attention to detail and accuracy when updating systems.
• Confidence using Outlook.
• Proficient in Word and Excel.
• Solution-focused problem solving.
• Calm, professional handling of complaints or urgent queries.
• Team-focused attitude and willingness to support colleagues.

Responsibilities

• Proactively manage enquiries from shared mailbox, CRM and customer portals.
• Handle incoming calls professionally and efficiently.
• Record, investigate and manage enquiries with a right-first-time approach.
• Resolve service-related issues to ensure a positive customer journey.
• De-escalate complaints and support customer retention.
• Use IT systems correctly and keep data records up to date.
• Schedule waste collections with subcontractors across waste streams.
• Liaise with third-party suppliers and obtain quotations.
• Maintain records of supplier quotes, bookings and communications.
• Investigate invoice queries and prepare Waste Transfer Notes as needed.

Skills

Customer service experience

Excellent communication

Multitasking

Attention to detail

Team player

Tools

Outlook

Microsoft Word

Excel

Job description

Panda is hiring a Customer Service Coordinator to support national customers with service enquiries, bookings, orders, and supplier coordination. You will handle multiple channels, maintain accurate records, and ensure timely responses across a busy operations team.

The role emphasizes problem solving, ownership of queries through to completion, and delivering a professional customer journey in a fast-paced setting.