Warranty Technician

IDEAL PERSONNEL; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Warranty Technician to join their dynamic team in Milton Keynes. This full-time, permanent role offers a unique opportunity to engage directly with customers while ensuring that warranty processes exceed expectations. The ideal candidate will possess a strong technical understanding of cycles and associated products, combined with excellent communication skills. If you're a proactive team player with a passion for outdoor leisure pursuits, this position could be the perfect fit for you. Join a company that values your contributions and supports your professional growth.

Qualifications

• Experience in managing workload and warranty reviews.
• Proven track record in customer service and communication.

Responsibilities

• Ensure warranty department meets performance measures.
• Control the return of warranty items to suppliers.
• Provide warranty support to UK customers.

Skills

Customer Communication

Problem Solving

Technical Knowledge of Cycles

Team Collaboration

Education

Cytech Level 1 or 2 (or equivalent)

Job description

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Full-time, Permanent position in Milton Keynes

Ref No: IPRS7251

Our client provides a range of products for outdoor leisure pursuits and has an excellent opportunity for a Warranty Technician to join their team. Reporting to the Warranty Manager, the successful candidate will have experience in managing their own workload, with responsibilities including warranty review and decision making.

You need to be an enthusiastic team player with a proven track record of achieving goals. Successful applicants will be confident and clear communicators with excellent written and verbal communication skills. You’ll enjoy dealing directly with customers and have proven experience in this area. A working knowledge of cycles is important, and a good technical knowledge of associated products and repairs is preferred.

Ideally, you will be qualified to Cytech Level 1 or 2 (or equivalent).

The role involves, but is not limited to:

1. Ensuring the Warranty department meets and exceeds performance measures and customer expectations regarding returned warranty items.
2. Controlling the return of warranty items to various suppliers while meeting their individual returns policies.
3. Ensuring all complaints/issues are dealt with promptly and efficiently.
4. Communicating and providing feedback on relevant issues and information to relevant departments within the business.
5. Providing warranty support to UK customers.

Due to the high volume of responses, it is not always possible to respond immediately to every application. If your skills and experience match the requirements of this role, or any other vacancies we may have, we will normally contact you within 72 hours of receiving your application. To apply for more roles, please do so.

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