Warranty Coordinator

SYR - Shoreside Maritime Recruitment; East Cowes; On-site; GBP 30,000 - 42,000; Full time

Job summary

SYR - Shoreside Maritime Recruitment represents a long-standing client in the UK shipbuilding sector. They seek a highly skilled Warranty Coordinator to oversee commissioning and post-delivery warranty activity.

Based at East Cowes Isle of Wight or Southampton, with occasional travel to support vessels and customers. You will coordinate warranty claims, liaise with customers, production teams, contractors and suppliers to ensure issues are investigated and resolved effectively.

Qualifications

• Experience in after-sales, warranty or service management.
• Strong customer-facing and communication skills.
• Good technical understanding of vessels and marine operations.
• Excellent organisation, problem-solving and attention to detail.

Responsibilities

• Coordinate warranty claims and post-delivery support for delivered vessels.
• Act as a key liaison with customers, production teams, contractors and suppliers to investigate and resolve issues.
• Provide timely updates and ensure issues are closed to client satisfaction.

Skills

After-sales warranty

Customer-facing communication

Technical understanding of vessels

Organisation and problem solving

Job description

SYR are proud to represent a long term client of ours who are one of the key players in the shipbuilding industry, in the UK.

They are looking for a highly skilled & experienced Warranty Coordinator to join the team.

This is an extremely exciting opportunity for a bright and enthusiastic individual to join our thriving and fast-growing shipbuilding company. As a Warranty Coordinator you will be responsible for overseeing the commissioning of ships.

As our portfolio of delivered vessels continues to grow, we’re looking for an experienced Warranty Co-Ordinator to join our Project Services team.

Acting as a key point of contact for our clients following vessel delivery, you’ll take responsibility for coordinating warranty claims and post-delivery support, working with customers, our production teams, contractors and suppliers to ensure issues are investigated and resolved effectively.

• Experience in after-sales, warranty or service management
• Strong customer-facing and communication skills
• Good technical understanding of vessels and marine operations
• Excellent organisation, problem-solving and attention to detail

The role can be based at our shipyard in East Cowes on the Isle of Wight or our Southampton office, with occasional travel required to support vessels and customers.

If you enjoy combining technical knowledge with customer service and want to support our vessels throughout their operational life, we’d love to hear from you.