Vessel Warranty & Aftercare Coordinator

Wight Shipyard Co; Pennington; On-site; GBP 29,000 - 39,000; Full time

Job summary

Wight Shipyard Co. is seeking an experienced Warranty Co‑Ordinator to join our Project Services team.

You’ll coordinate warranty claims and post‑delivery support, acting as the main contact for clients after vessel handover. Based at East Cowes on the Isle of Wight or our Southampton office with occasional travel to support vessels and customers, you’ll work with production teams, contractors and suppliers to investigate issues and deliver timely resolutions.

Qualifications

• Experience in after-sales, warranty or service management.
• Strong customer-facing and communication skills.
• Good technical understanding of vessels and marine operations.
• Excellent organisation, problem-solving and attention to detail.

Responsibilities

• Coordinate warranty claims and post-delivery support.
• Act as a key point of contact for clients after vessel delivery, coordinating with customers, production teams, contractors and suppliers to investigate and resolve issues.

Skills

Warranty management

Customer facing

Marine vessel knowledge

Job description

Wight Shipyard Co. is seeking an experienced Warranty Co‑Ordinator to join our Project Services team.

You’ll coordinate warranty claims and post‑delivery support, acting as the main contact for clients after vessel handover. Based at East Cowes on the Isle of Wight or our Southampton office with occasional travel to support vessels and customers, you’ll work with production teams, contractors and suppliers to investigate issues and deliver timely resolutions.