Warranty Co-Ordinator

Wight Shipyard Co; Southampton; On-site; GBP 36,000 - 54,000; Full time

Job summary

Wight Shipyard Co. in the Isle of Wight and Southampton is seeking a Warranty Co-Ordinator to join our Project Services team. You will coordinate warranty claims and post-delivery support, acting as a main contact for clients after vessel handover.

Responsibilities include liaising with customers, production teams, contractors and suppliers to ensure issues are investigated and resolved promptly while maintaining high standards of service and communication.

Qualifications

• Experience in after-sales, warranty or service management.
• Strong customer-facing and communication skills.
• Good technical understanding of vessels and marine operations.

Responsibilities

• Coordinate warranty claims and post-delivery support.
• Liaise with customers, production teams, contractors and suppliers to ensure issues are investigated and resolved.
• Maintain high standards of service and clear communication with all stakeholders.

Skills

Warranty management

Customer communication

Vessel operations knowledge

Organisational skills

Job description

We're Hiring | Warranty Co-Ordinator

As our portfolio of delivered vessels continues to grow, we're looking for an experienced Warranty Co-Ordinator to join our Project Services team.

Acting as a key point of contact for our clients following vessel delivery, you'll take responsibility for coordinating warranty claims and post-delivery support, working with customers, our production teams, contractors and suppliers to ensure issues are investigated and resolved effectively.

We're looking for someone with:

• Experience in after-sales, warranty or service management
• Strong customer-facing and communication skills
• Good technical understanding of vessels and marine operations
• Excellent organisation, problem-solving and attention to detail

The role can be based at our shipyard in East Cowes on the Isle of Wight or our Southampton office, with occasional travel required to support vessels and customers.

If you enjoy combining technical knowledge with customer service and want to support our vessels throughout their operational life, we'd love to hear from you.

Build your future with Wight Shipyard Co.

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