Warranty Co-Ordinator

Wight Shipyard Co; Pennington; On-site; GBP 29,000 - 39,000; Full time

Job summary

Wight Shipyard Co. is seeking an experienced Warranty Co‑Ordinator to join our Project Services team.

You’ll coordinate warranty claims and post‑delivery support, acting as the main contact for clients after vessel handover. Based at East Cowes on the Isle of Wight or our Southampton office with occasional travel to support vessels and customers, you’ll work with production teams, contractors and suppliers to investigate issues and deliver timely resolutions.

Qualifications

• Experience in after-sales, warranty or service management.
• Strong customer-facing and communication skills.
• Good technical understanding of vessels and marine operations.
• Excellent organisation, problem-solving and attention to detail.

Responsibilities

• Coordinate warranty claims and post-delivery support.
• Act as a key point of contact for clients after vessel delivery, coordinating with customers, production teams, contractors and suppliers to investigate and resolve issues.

Skills

Warranty management

Customer facing

Marine vessel knowledge

Job description

As our portfolio of delivered vessels continues to grow, we’re looking for an experienced Warranty Co‑Ordinator to join our Project Services team.

Acting as a key point of contact for our clients following vessel delivery, you’ll take responsibility for coordinating warranty claims and post‑delivery support, working with customers, our production teams, contractors and suppliers to ensure issues are investigated and resolved effectively.

We’re looking for someone with:

• Experience in after‑sales, warranty or service management
• Strong customer‑facing and communication skills
• Good technical understanding of vessels and marine operations
• Excellent organisation, problem‑solving and attention to detail

The role can be based at our shipyard in East Cowes on the Isle of Wight or our Southampton office, with occasional travel required to support vessels and customers.

If you enjoy combining technical knowledge with customer service and want to support our vessels throughout their operational life, we’d love to hear from you.

Build your future with Wight Shipyard Co.

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