Warranty Claims & Service Quality Specialist

Porsche Retail Group Ltd; Reading; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Industry leading salary plus 10% bonus

33 days holiday

Fixed hours - Monday to Friday

Option of VW Group Vehicle

Preferential rates on various products

Life Assurance

Employee Assistance Program

Dedicated mental health champions

Job summary

A leading automotive services company in Reading is seeking a Service Quality Specialist to ensure effective warranty claims and technical support for vehicle technicians. The ideal candidate will manage repair progression, verify warranty claims, and provide a high level of customer service. Applicants must possess a full UK driving license and experience in warranty administration in the automotive sector. In return, a competitive salary, bonuses, and various employee benefits are offered, including fixed work hours with no shift patterns.

Qualifications

• Experience in warranty administration in the automotive industry.
• Great customer service skills to ensure customer satisfaction.
• Sound mechanical and technical skills.
• Experience in working within a franchised automotive dealership.

Responsibilities

• Provide technical support and guidance to technicians.
• Stay up to date with manufacturer policies and procedures.
• Manage Porsche Request Management System for technician support.
• Verify warranty claim accuracy and compliance.

Skills

Customer service skills

Technical skills

Familiarity with dealership management systems (DMS)

Time management

Education

Full UK Driving License

Level 3 Diploma in Light Vehicle Maintenance

Level 3 Diploma in Auto-Electrical and Mobile Electrical Operations

Level 3 Award in Electric/Hybrid Vehicle System Repair and Replacement

Tools

Microsoft Office suite

Job description

A leading automotive services company in Reading is seeking a Service Quality Specialist to ensure effective warranty claims and technical support for vehicle technicians. The ideal candidate will manage repair progression, verify warranty claims, and provide a high level of customer service. Applicants must possess a full UK driving license and experience in warranty administration in the automotive sector. In return, a competitive salary, bonuses, and various employee benefits are offered, including fixed work hours with no shift patterns.