Warlingham-Health Care Assistant

Kamsons Pharmacy; Tandridge; On-site; GBP 18,000 - 23,000; Full time

Job summary

Kamsons Pharmacy in Warlingham seeks a friendly Pharmacy Healthcare Assistant to provide a caring, professional service to customers, with strong communication to identify needs, whether purchasing medicines, seeking advice, or collecting prescriptions in a busy daytime environment.

You will work as part of a hardworking team, prioritise a varied workload, and multi-task. Full-time role with training including Healthcare Assistant course; prior pharmacy or retail experience is welcome.

Qualifications

• Customer service experience is preferred.
• Strong communication to identify customer needs.
• Ability to work as part of a busy team.
• Willingness to train as Healthcare Assistant.

Responsibilities

• Sell OTC medicines and pharmacy merchandise at till and complete cash sheets weekly.
• Follow medicines protocol and use the 2WHAM questioning technique.
• Provide advice on medicines and general health matters.
• Receive and hand out prescriptions under supervision.
• Collect prescription charges and ensure patient declarations are signed.
• Order stock to meet demand while minimising losses.
• Keep displays tidy and implement price changes or promotions.
• Carry out housekeeping to keep sales and back shop areas clean.
• Process invoices and paperwork as required.
• Assist with delivery of additional services (e.g., stop smoking advice, BP testing) after training.

Skills

Customer service

Communication skills

Teamwork

Cash handling

Education

Healthcare Assistant course

Job description

Pharmacy Healthcare Assistant (Warlingham)

Monday to Friday – 10am to 7pm and 1 in 4 Saturdays 9am to 5.30pm

We are looking for an applicant to provide a friendly, caring and professional service to our customers. Excellent communication skills are needed to ascertain customer needs whether this be purchasing medicines, seeking advice or collecting prescriptions within the pharmacy.

You will need to work effectively as part of a hardworking team in a busy fast paced environment, be able to prioritise a varied workload and effectively multi-task.

Duties and responsibilities will include:

• Follow till processes including sales of over the counter medication and pharmacy merchandise, cashing up, running reports and completing cash sheets weekly.
• Follow the sale of medicines protocol and use the 2WHAM questioning technique
• Provide advice to patients on the use of medicines as well as general health and lifestyle matters.
• Receive and hand out prescriptions under the supervision of the Responsible Pharmacist.
• Collect necessary prescription charges and ensure that the patient declaration on the reverse of prescription is correctly filled in and signed by the patient or representative.
• Order sufficient stock in line with company procedures to meet customer demand whilst minimising losses due to date expiry.
• Maintain attractive looking displays that are tidy and pulled forward. Implement any price changes or promotions.
• Undertake all necessary housekeeping duties so that sales and back shop areas are kept clean and tidy.
• Process invoices and paperwork in a timely manner following company procedures.
• Participate in the delivery of any additional services (stop smoking advice, blood pressure testing etc) for which you will have received adequate training.

Previous pharmacy or retail experience is an advantage although we are willing to train the right candidate. You will be required to complete the Healthcare Assistant course as part of your training.

Job Type: Full-time

Experience:

• Customer service: 1 year (preferred)