Warehouse Team Leader

Dobbies; Telford; Hybrid; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Generous annual leave

Discounts across stores

Restaurant and garden centre discounts

Access to Stream earnings advance

Retail Trust support

Dobbies Academy

Great team culture

Job summary

Dobbies Garden Centres Ltd is seeking a Warehouse Team Leader to drive efficient warehouse operations and stock control while supporting the store management team. You will help unload deliveries, supervise stock processes, and maintain safe, tidy environments across the warehouse and yard.

The role emphasizes coaching staff, strong communication, and a proactive, team-oriented approach to maintain exceptional customer service in a busy retail setting.

Qualifications

• Supervisory experience in a busy retail/warehouse setting.
• Strong planning, prioritisation and problem-solving skills.
• Ability to coach and develop staff and support management.

Responsibilities

• Unloading deliveries and checking incoming stock.
• Maintain warehouse and yard housekeeping for safety and tidiness.
• Oversee warehouse operations to maintain standards and stock control.
• Supervise stock processes and procedures.
• Communicate effectively with management and staff; escalate issues.

Skills

Supervisory experience

Planning and prioritisation

Problem solving

Team player

Retail operations knowledge

Forklift license

Tools

Stock control systems

Job description

Our Warehouse Team Leaders play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty and maintaining high warehouse standards, whilst assisting the management team.

Responsibilities

• Unloading deliveries, checking incoming stock and arranging items correctly
• Maintaining the housekeeping of the warehouse and yard, ensuring it is kept safe and tidy
• Overseeing the warehouse operations to maintain standards and stock control
• Supervision and monitoring of stock processes and procedures
• Working closely with the management team and staff members to maintain excellent communication and feedback, whilst highlighting any issues
• Supporting and coaching other staff members and deputising for the stock controller in their absence
• You will also work on the shopfloor and other areas of the store as and when required, this may include take to car deliveries, stock control routines, assisting with heavy lifting - an ideal opportunity to gain more skills and experience
• Some key holder responsibilities may be required

Who we are looking for

• You will be passionate about delivering the best possible experience for our customers and enjoy working in a busy, fast-paced environment
• You have strong planning, prioritisation and problem solving skills
• Supervisory experience with the ability to identify training needs and provide feedback to the management team
• You'll bring operations expertise with experience in retail and an understanding of stock processes and systems - a relevant forklift truck license would be ideal
• You work well within a team, build relationships, and have fun, whilst celebrating success
• You show up to work on time, well presented and bring your can do and hard working attitude along with you
• You are eager to learn new skills and gain new experiences
• Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers

What we offer

• Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
• Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
• Access to Stream - support your financial wellbeing, with the ability to access earnings ahead of pay day, save for future and financial advice
• Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
• Access to Dobbies Academy - continue your development with our eLearning platform and development programmes
• Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers

About us

At Dobbies, we're proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.

Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products,concession partners and services. We champion garden living all-year-round.

Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.

We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.

We're committed to being a great place to work. We're one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.