Restaurant Team Leader

Dobbies Garden Centres Ltd; Dunfermline; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Generous annual leave

Employee discounts

Stream access

Retail Trust support

Dobbies Academy

Supportive culture

Job summary

Dobbies Garden Centres Ltd in the United Kingdom is seeking a Restaurant Team Leader to deliver a superb customer experience across our restaurant. You will mentor Customer Advisors, support the management team and help run smooth service across busy shifts.

You will coach the team, supervise service, handle customer queries, promote the Dobbies Club, and ensure food safety standards and hygiene are met. If you love hospitality and working in a fast-paced environment, join us and help our

Qualifications

• Experience in a customer facing role with a focus on hospitality.
• Supervisory or team-lead experience preferred.

Responsibilities

• Support and coach staff and deputise for management when needed.
• Deliver great customer service across the restaurant.
• Work with the team to maintain station coverage and high service standards.
• Drive sales through customer interactions and promote the Dobbies Club membership.
• Ensure adherence to Restaurant Operational procedures and hygiene standards.
• Address customer queries with strong product knowledge including dietary needs.
• Work with the team to keep the restaurant clean and well-presented.
• Occasionally perform keyholder responsibilities.

Skills

Customer service

Supervisory experience

Hospitality passion

Teamwork

Punctual and reliable

Willingness to learn

Job description

Our Restaurant Team Leaders play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygience and mentoring our Restaurant Customer Advisors whilst supporting the management team.

Responsibilities

• Supporting and coaching other members of staff and deputising for management in their absence


• Giving great customer service by helping customers with various transactions across the restaurant


• Work alongside the team, ensuring staff efficiency, covering all stations effectively and ensuring a high level of service is being offered to our customers by all staff


• Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership


• Ensuring compliance and adherence to the Restaurant Operational procedures are kept, monitoring standards, and ensuring the team follow company guidelines


• Offering a helping hand with customer queries through high-quality product knowledge as well as allergies and dietary requirements.


• Working with your team to maintain the cleanliness and upkeep of the restaurant


• Some keyholder responsibilities may be required

Who we are looking for

• You’ll have a passion for food and hospitality and for delivering a great customer experience, serving everyone with a smile


• Experience within a customer facing role and a passion for hospitality, as well as supervisory experience


• Relevant food safety qualifications are an advantage but not essential


• You work well within a team, build relationships, and have fun, whilst celebrating success


• You show up to work on time, well presented and bring your can do and hardworking attitude along with you


• You are eager to learn new skills and gain new experiences.


• You flourish in a busy, fast-paced environment


• Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers

What we offer

• Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required


• Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls


• Access to Stream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice


• Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform


• Access to Dobbies Academy - continue your development with our eLearning platform and development programmes


• Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers

About us

At Dobbies, we're proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.

Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products,concession partners and services. We champion garden living all-year-round.

Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.

We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.

We're committed to being a great place to work. We're one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.