Warehouse Team Leader

TN United Kingdom; Liverpool; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking passionate Warehouse Team Leaders to enhance customer experiences across their stores. This role involves overseeing stock processes, maintaining high standards in the warehouse, and working closely with management to ensure smooth operations. Ideal candidates will thrive in a fast-paced environment, possess strong supervisory skills, and demonstrate a commitment to teamwork and continuous improvement. In return, the company offers generous benefits, including flexible leave and significant store discounts, fostering a vibrant team culture. Join a dedicated team that celebrates success and values customer focus.

Benefits

Generous annual leave

Uncapped store discounts

Financial wellbeing support

Confidential support services

Development opportunities

Diverse team culture

Qualifications

• Experience in retail operations and stock processes.
• Ability to supervise and coach staff effectively.

Responsibilities

• Oversee warehouse operations and maintain stock control.
• Support and coach team members while ensuring safety standards.

Skills

Customer Service

Problem Solving

Supervisory Skills

Operational Expertise

Teamwork

Tools

Forklift

Job description

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Our Warehouse Team Leaders play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, and maintaining high warehouse standards, whilst assisting the management team.

Responsibilities

1. Unloading deliveries, checking incoming stock, and arranging items correctly
2. Maintaining the housekeeping of the warehouse and yard, ensuring it is kept safe and tidy
3. Overseeing warehouse operations to maintain standards and stock control
4. Supervising and monitoring stock processes and procedures
5. Working closely with the management team and staff to maintain excellent communication and feedback, whilst highlighting issues
6. Supporting and coaching other staff members and deputising for the stock controller in their absence
7. Working on the shopfloor and other store areas as required, including take-to-car deliveries, stock routines, heavy lifting, and skill development opportunities
8. Performing some key holder responsibilities

Who We Are Looking For

• A passion for delivering excellent customer experiences and thriving in a busy, fast-paced environment
• Strong planning, prioritisation, and problem-solving skills
• Supervisory experience with the ability to identify training needs and provide feedback
• Operational expertise in retail, understanding stock processes and systems; forklift license is a plus
• Team player who builds relationships, enjoys fun, and celebrates success
• Punctual, well-presented, with a proactive, hardworking attitude
• Eager to learn new skills and gain new experiences
• Ability to demonstrate our values: teamwork, continuous improvement, positivity, passion for gardens, and customer focus

What We Offer

• Generous annual leave with flexible holiday usage
• Uncapped store discounts, including 50% off in restaurants, 25% in the Garden Centre, and 10% in food halls
• Access to Wagestream for financial wellbeing support
• Support from Retail Trust, including confidential support, virtual GP, free counselling, and retail rewards
• Development opportunities through Dobbies Academy and eLearning platforms
• A passionate, diverse, and committed team culture

About Us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation. Our passion for gardens and plants makes us unique, showcasing our own brand, branded products, concession partners, and services. We champion garden living all year round.

Many stores feature a restaurant or coffee shop, providing a relaxed environment for customers. We host events and experiences that bring communities together and support a national charity partner.

We’re committed to being a great place to work, encouraging colleagues to be their best, share wins, and celebrate success. Together, we make it work for our customers.